Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Atkinson

Warren,MI

Summary

Diligent professional new to Michigan, brings effective skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

22
22
years of professional experience

Work History

Order Management Specialist

Keurig Dr Pepper, Inc.
Frisco, TX
03.2014 - 06.2023
  • Accountable for the day to day execution of customer orders, track & track, securing POD as well as ensuring that customer receives correct invoice.
  • Efficiently address and resolve all customer inquiries.
  • Served as the main point of contact for these customers.
  • Managed key metrics such as case fill and on-time delivery.
  • Enhanced customer relationships while reducing costs by working with manager to identify and implement strategic initiatives.
  • Executed various tasks as instructed by Customer Service Manager, including generating reports and reviewing account status regularly.

Customer Care Coordinator

Fossil Inc.
Richardson, TX
03.2006 - 05.2013
  • Educated newly hired employees on the organization's customer care service policies.
  • Guided and oversaw a team comprising 10-12 phone representatives.
  • Provided quality monitoring reports on a weekly basis for all team members.
  • Accurately and efficiently handled order processing and returns.
  • Addressed and resolved customer concerns professionally.

Medical Receptionist/File Clerk/Patient Care Technician

Baylor Breast Clinic
Garland, TX
01.2001 - 01.2003
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

High School Diploma -

Wills Point High School
Wills Point, TX
05-1998

Skills

  • Customer Service
  • Customer Relationship Management
  • Medical office experience
  • Team Management
  • Escalation management
  • Information Verification
  • Effective communication skills
  • Medical terminology understanding
  • File Organization
  • Microsoft Office/Excel
  • Data Entry
  • Record maintenance
  • SAP

Timeline

Order Management Specialist

Keurig Dr Pepper, Inc.
03.2014 - 06.2023

Customer Care Coordinator

Fossil Inc.
03.2006 - 05.2013

Medical Receptionist/File Clerk/Patient Care Technician

Baylor Breast Clinic
01.2001 - 01.2003

High School Diploma -

Wills Point High School

Similar Profiles

CREATE PROFILE
Stephanie Atkinson