Stephanie Augustin
Prescott Valley,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Midwife’s Assistant
The Midwife’s Place
08.2024 - Current
- Improved patient education with comprehensive prenatal classes covering childbirth preparation, breastfeeding techniques, and newborn care.
- Facilitated emergency interventions under the supervision of experienced midwives in critical situations, ensuring prompt and appropriate care.
- Monitored vital signs of both mother and baby during labor, promptly reporting any concerns to supervising midwife for timely intervention.
- Supported mothers during labor by offering emotional encouragement and physical comfort measures.
- Supported families during postpartum period by conducting home visits or phone consultations to assess recovery progress and provide guidance on newborn care issues.
Personal Babysitter
Multiple Families
03.2017 - Current
- Engaged children in age-appropriate activities to promote learning and creativity.
- Communicated with parents about children's daily activities, behavior and concerns.
- Respected and followed family guidelines and preferences regarding childcare.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Played games, worked on puzzles, and read books to young children.
Apartment Leasing Consultant
Revere at Tega Cay
07.2023 - 12.2023
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Customer Service Representative
Planet Fitness
12.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Paraprofessional
Autism Spectrum Center for Educational and Neurological Development
05.2021 - 06.2022
- Work with adults and children with special needs
- Go on outings
- Implement goals and track progress
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Assisted students in understanding lessons by providing one-on-one support and clarification.
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Education
Bachelor Of Psychology - Psychology
Arizona State University
Tempe, AZ01.2017
High school dim - General Studies
Prescott High School
Prescott, AZ01.2015
Skills
- Costumer service
- Proficient computer skills
- Infant resuscitation
- Labor support techniques
- Vital signs monitoring
- Home birth support
- Water birth assistance
- Direct patient care
- Team collaboration
- Effective communication
- Certified in CPR/AED
- Self motivation
Certification
- Driver's License
- CPR Certification
- Laser Tech license Present
Languages
Romanian
Limited Working
Timeline
Midwife’s Assistant
The Midwife’s Place
08.2024 - Current
Apartment Leasing Consultant
Revere at Tega Cay
07.2023 - 12.2023
Customer Service Representative
Planet Fitness
12.2021 - 06.2023
Paraprofessional
Autism Spectrum Center for Educational and Neurological Development
05.2021 - 06.2022
Personal Babysitter
Multiple Families
03.2017 - Current
Bachelor Of Psychology - Psychology
Arizona State University
High school dim - General Studies
Prescott High School
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