Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Ayala

SAN JUAN CAPISTRANO,CA

Summary

Dynamic leader with proven success in strategic planning and team leadership at Los Ayala's Fresh Mexican. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional problem-solving and communication skills. Skilled in MS Office and emergency response, achieving significant improvements in business performance and marketing strategies. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Manager

Los Ayala's Fresh Mexican
02.2022 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Childcare Provider

YMCA
04.2017 - 05.2020
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.

Caregiver

Atria Del Sol
01.2015 - 02.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Offered companionship and kindness to elderly patients.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Provided compassionate and patient-focused care to cultivate well-being.

Front Desk Receptionist Intern

San Juan Optometry
06.2012 - 08.2012
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.
  • Supported office staff by completing various administrative tasks such as data entry, scheduling appointments, and handling mail distribution.
  • Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
  • Maintained inventory levels, ordering office supplies when necessary to prevent shortages or delays in operations.
  • Greeted visitors warmly guided them purposefully to their destinations within building providing excellent first impression company.
  • Improved overall workplace morale through friendly interactions with colleagues fostering an inclusive atmosphere where everyone felt valued respected.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Associate of Science - Business Administration

Saddleback College
Mission Viejo, CA
05.2021

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06.2013

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning
  • Marketing
  • Decision-Making
  • Customer Service
  • Teamwork and Collaboration
  • MS Office
  • Emergency Response

Timeline

Manager

Los Ayala's Fresh Mexican
02.2022 - 06.2024

Childcare Provider

YMCA
04.2017 - 05.2020

Caregiver

Atria Del Sol
01.2015 - 02.2017

Front Desk Receptionist Intern

San Juan Optometry
06.2012 - 08.2012

Associate of Science - Business Administration

Saddleback College

High School Diploma -

Capistrano Valley High School
Stephanie Ayala