Stephanie Ayala
Henderson
Summary
Dynamic professional with a proven track record at CCSD, excelling in teamwork and communication. Recognized for enhancing client satisfaction through exceptional service and attention to detail. Adept at problem-solving and critical thinking, I foster positive environments and drive continuous improvement in all endeavors. Committed to delivering impactful results in fast-paced settings.
Overview
19
19
years of professional experience
Work History
SPTA
CCSD
Henderson, NV
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Cosmetologist
Self Employed Services
Las Vegas, NV
05.2007 - 02.2016
- Provided personalized consultations to assess client needs and preferences.
- Executed haircuts, color treatments, and styling techniques with attention to detail.
- Maintained cleanliness and organization of workspace to ensure client safety and satisfaction.
- Developed a loyal client base through effective communication and exceptional service delivery.
- Adapted to new trends in cosmetology by attending workshops and training sessions regularly.
- Implemented innovative techniques to enhance service offerings and improve client experiences.
- Mentored junior stylists on best practices in customer service and technical skills.
- Streamlined appointment scheduling processes to maximize efficiency and reduce wait times.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
Early Childhood Educator
La Petite Academy Inc.
Henderson, NV
09.2019 - 02.2023
- Developed engaging lesson plans aligning with state standards to enhance children's learning experiences.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development in young children.
- Implemented classroom management strategies to ensure safety and encourage positive behavior among students.
- Collaborated with parents to provide updates on child progress and address developmental concerns effectively.
- Utilized educational materials and resources to support diverse learning styles and individual needs of children.
- Mentored new educators on best practices for early childhood education and classroom management techniques.
- Evaluated children's progress through ongoing assessments, tailoring instruction to meet developmental milestones.
- Enhanced curriculum effectiveness by integrating innovative teaching methods and hands-on activities for student engagement.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Mental Health Support Worker
Behavioral Health Center
Las Vegas, NV
03.2016 - 03.2017
- Provided direct support to individuals navigating mental health challenges, fostering a safe environment.
- Assisted in the implementation of individualized care plans, ensuring adherence to treatment goals.
- Monitored client progress and reported significant changes to healthcare teams for timely interventions.
- Facilitated group therapy sessions, promoting peer support and positive communication among participants.
- Trained new staff on best practices in mental health support, enhancing team effectiveness and service delivery.
- Advocated for clients' rights and needs within the facility, ensuring proper access to resources and services.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
- Provided clients with recommendations to community resources.
- Built partnerships with community agencies and service providers to remove access gaps.
Education
No Degree - Special Education
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Secta
Las Vegas, NVSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Timeline
SPTA
CCSD
02.2023 - Current
Early Childhood Educator
La Petite Academy Inc.
09.2019 - 02.2023
Mental Health Support Worker
Behavioral Health Center
03.2016 - 03.2017
Cosmetologist
Self Employed Services
05.2007 - 02.2016
No Degree - Special Education
College of Southern Nevada
High School Diploma -
Secta