Hi, I’m
Stephanie Clark
Huntersville,North Carolina
Summary
Experienced in communication and organization, excels in maintaining attention to detail while managing multiple priorities under pressure. Demonstrates sound judgment, positive attitude, and collaborative approach in diverse team environments. Thrives in busy settings, leveraging strong Microsoft and computer skills to navigate tasks and projects successfully. Enjoys working closely with people.
Overview
17
years of professional experience
Work History
Freedom Mobility Center
Service Manager
01.2021 - Current
Job overview
- Supervise 6 employees
- Process service orders for above states
- Help patients trouble shoot wheelchairs over phone
- Obtain all appropriate paperwork needed to process service orders
- Schedule service orders and delivery of new equipment
- Provide customer service to patients when they call or come in the office
- Bill claims to insurance companies, Medicaid and Medicare for payment
- Post payments to accounts that insurance companies have paid on
- Inventory management
- Train new employees
- Maintain close relationships with ATP’s, sales staff, manufactures
Freedom Mobility Center
Administrative Assistant
11.2019 - 12.2020
Job overview
- Provide customer service to patients when they call or come in the office
- Accept deliveries from UPS and FedEx
- Sort mail
- Bill claims to insurance companies, Medicaid and Medicare for payment
- Post payments to accounts that insurance companies have paid
- Provide support to service department
- Schedule service calls
- Assistance Office Manager when needed
National Seating and Mobility
Lead Funding Specialist
01.2014 - 09.2019
Job overview
- Back up to Area Funding Director
- Supervise Funding Specialists in South Central region
- Audit Funding Specialists in South Central region
- Run compliance reports and provide them to all of the Funding Specialist in my region
- Work with the South Central Funding Specialist’s on their MIR’s to be compliant
- Provide monthly training to South Central Funding Specialists on the monthly funding call
- Work with Payer Relations dept to help secure contracts with payers
- Provide assistance to RTS’s, Tech’s and branches
- Prepare required paperwork to send to doctors
- Work closely with physical and occupational therapists
- Obtain approvals from insurance companies
- Train new Funding Specialists
Chair and Equipment
Processor
05.2012 - 01.2014
Job overview
- Prepare required paperwork to send to doctors
- Obtain approvals from insurance companies
- Work closely with physical and occupational therapists
MAXIMUS, Inc.
Enrollment Counselor
09.2010 - 04.2012
Job overview
- Educated and enrolled Medicaid consumers into health plans that were offered in their county
Tompkins Trust Company
Loan Servicer
02.2010 - 09.2010
Job overview
- Reviewed consumer loans and processed payoffs
Chair and Equipment Rentals and Sales
Billing Associate
10.2008 - 12.2009
Job overview
- Prepare Medicare and Medicaid claims to be submitted for processing and payment
Education
Tompkins Cortland Community CollegeDryden, NY
Associates from Criminal Justice
Skills
- Experience with multiple computer programs including Brightree, Microsoft Office, Windows, Outlook, Internet Explorer
- Multitasking
- Strong communication skills
- Ability to work under pressure
Timeline
Service Manager
Freedom Mobility Center
01.2021 - Current
Administrative Assistant
Freedom Mobility Center
11.2019 - 12.2020
Lead Funding Specialist
National Seating and Mobility
01.2014 - 09.2019
Processor
Chair and Equipment
05.2012 - 01.2014
Enrollment Counselor
MAXIMUS, Inc.
09.2010 - 04.2012
Loan Servicer
Tompkins Trust Company
02.2010 - 09.2010
Billing Associate
Chair and Equipment Rentals and Sales
10.2008 - 12.2009
Tompkins Cortland Community College
Associates from Criminal Justice
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