Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Bachemin

Harvey,LA

Summary

Dynamic leader with a proven track record at Wireless Universe, enhancing customer satisfaction and exceeding sales goals through compelling leadership and effective retail sales management skills. Skilled in fostering strong client relationships, coaching teams for peak performance, and maintaining high reliability. Specializes in problem-solving and assertive communication, driving results and operational excellence. Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

Overview

12
12
years of professional experience

Work History

Greeter

Cox Communications
02.2021 - Current

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  • Answered customer questions and pointed individuals in right directions.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assist customers with questions about mobile services and plans.
  • Assist customers with payments.

Prime Associate

Amazon
09.2018 - 10.2021
  • Increased client retention by consistently delivering high-quality service and resolving issues efficiently.
  • Trained new employees on company procedures and policies, ensuring a smooth transition into their roles.
  • Enhanced customer satisfaction by providing exceptional support and addressing concerns promptly.
  • Prepared customers groceries for delivery
  • Maintained clean work station
  • Made sure to select quality products for customers

Greeter

Zero Chaos(Cox Communications)
07.2016 - 02.2021
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Answered customer questions and pointed individuals in right directions.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Process customers payments and explain bills.
  • Count weekly inventory
  • Demonstrate new products

Assistant Sales Manager

Cricket Wireless
05.2016 - 07.2016
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Assist customers by right fitting them with correct mobile services.
  • Weekly inventory
  • Merchandise new accessories
  • Process daily paperwork and bank deposits

Retail Store Manager

Wireless Universe(T-Mobile Authorize Dealer
08.2012 - 09.2015
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Science - Business Administration

Southern University At New Orleans
New Orleans, LA
12.1996

Associate of Science - Computer And Information Sciences

Delgado Community College
New Orleans, LA
05.1991

Skills

  • Strong Work Ethic
  • Professional Appearance
  • Reliability and punctuality
  • Stocking
  • Assertiveness
  • Effective problem solving
  • Welcoming demeanor
  • Effective Communication skills
  • Compelling leadership skills
  • Effective Retail Sales Management skills

Timeline

Greeter

Cox Communications
02.2021 - Current

Prime Associate

Amazon
09.2018 - 10.2021

Greeter

Zero Chaos(Cox Communications)
07.2016 - 02.2021

Assistant Sales Manager

Cricket Wireless
05.2016 - 07.2016

Retail Store Manager

Wireless Universe(T-Mobile Authorize Dealer
08.2012 - 09.2015

Bachelor of Science - Business Administration

Southern University At New Orleans

Associate of Science - Computer And Information Sciences

Delgado Community College
Stephanie Bachemin