STEPHANIE BAILEY
MAPLE HEIGHTS,OH
Summary
Dynamic and results-oriented professional with a proven track record at Farmers Insurance Group, enhancing customer satisfaction and team performance. Excelled in problem-solving and Microsoft Office, driving improvements in client satisfaction rates. Known for exceptional organizational skills and a commitment to proactive, positive change. Achieved significant team goals through effective collaboration and customer service expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Policy Support Representative
Farmers Insurance Group
07.1997 - 10.2024
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Coached employees through day-to-day work and complex problems.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
John Adams High School
Cleveland, OH06-1983
Skills
- Customer Satisfaction
- Remote Support
- Organization
- Microsoft Office
- Problem-Solving
- Customer service expertise
- Customer service understanding
- Documentation skills
- Work Planning and Prioritization
- Quality Assurance
- Support Services
- Time Management
- Problem-solving abilities
Timeline
Policy Support Representative
Farmers Insurance Group
07.1997 - 10.2024
High School Diploma -
John Adams High School
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