Stephanie Baker
Saint Charles,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Sampler at Costco
Club Demonstration Services At Costco
06.2018 - 01.2019
- Demonstrated adaptability by quickly adjusting to changing project requirements or environmental conditions during the sampling process.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Increased efficiency in sample processing through meticulous organization and effective time management.
- Provided expert guidance on best practices for handling delicate or hazardous materials during the sampling process.
Internal Auditor
The Scooter Store Inc.
04.2002 - 08.2011
- Streamlined audit processes with the implementation of advanced data analytics tools, reducing time spent on manual tasks.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Leveraged technical skills to automate routine tasks and enhance overall effectiveness of the internal audit function.
- Applied critical thinking skills to analyze complex problems, resulting in practical solutions that drove business improvements.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Identified and reported audit issues.
- Produced audit reports.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Trained newly hired employees on company processes, procedures and deadlines.
- Reported audit findings, covering compliance issues related to International Financial Reporting Standards (IFRS) and corporate regulations.
Customer Service Manager
Aetna / Prudential
01.1987 - 01.2001
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Launched quality assurance practices for each phase of development
Education
Bachelor of Arts - Business Administration
The University of Texas At San Antonio
San Antonio, TX05.1989
Associate of Arts -
Northeast Community College
Norfolk, NE05.1974
High School Diploma -
Norfolk Senior High School
Norfolk, NE05.1971
Skills
- Product Sampling Expertise
- Marketing Strategy Understanding
- Interpersonal Relationship Building
- Problem Solving Aptitude
- Teamwork and Cooperation
- Product Demonstration Proficiency
- Creativity and Innovation
- Presentation and Public Speaking
- Food Safety Knowledge
Timeline
Sampler at Costco
Club Demonstration Services At Costco
06.2018 - 01.2019
Internal Auditor
The Scooter Store Inc.
04.2002 - 08.2011
Customer Service Manager
Aetna / Prudential
01.1987 - 01.2001
Bachelor of Arts - Business Administration
The University of Texas At San Antonio
Associate of Arts -
Northeast Community College
High School Diploma -
Norfolk Senior High School
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