Stephanie Baker
Lumberton,USA
Summary
A Registered Nurse with 29 years experience who is process driven, well organized, and a hardworking team player; who also performs well independently. Reliable, honest, and responsive to the mission and goals of the organization. Passionate about delivering quality care and facilitating efficient healthcare coordination. Exhibits extensive leadership experience and takes personal ownership in the success of the organization. Demonstrates a proven track record of compliance, patient outcomes, and financial success at the highest level.
Proven track record in optimizing operational efficiency and driving strategic initiatives to support organizational goals. Demonstrated success in leading cross-functional teams and implementing process improvements.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Interim Healthcare of Houston
11.2023 - Current
- Proficient in Axxess and Wellsky EMR
- Key performance indicators- Determining and monitoring for performance improvement
- Creates and implements company quality standards
- Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures
- Maintains and improves documentation quality by completing compliance audits
- Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends
- Trains and motivates employees to ensure that quality standards are met
- Ensures coding and Oasis data accuracy for billing reimbursement and medical necessity
Administrator
Intrepid USA Healthcare Services
08.2008 - 11.2023
- Management of home health cases including assisting with appointments, helping to set up transportation, facilitating DME, transfers to inpatient facilities, making referrals for providers, etc
- Responsible for continual compliance with all federal and state guidelines, laws, and policies/procedures applicable to Home Health
- Assesses, develops, implements, and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the member/family
- Employs qualified individuals and accepts responsibility for daily agency operations
- Acts as a liaison between staff, patients, and senior management to ensure information is shared appropriately
- Ensures adequate staffing of the agency, as well as adequate staff education on an initial and on-going basis
- Instrumental in the QA/QI process
- Aggregates and analyzes data quarterly for Executive Summary and holds QAPI meetings quarterly
- Reviews weekly Metrics Reports, Productivity Reports, and Operations Spreadsheets to ensure the agency is on target with budgeted goals
- Supervises the maintenance and accuracy of patient care and employee records
- Performs staff conferences as well as monthly staff meetings
- Provides timely evaluation of personnel
- Assists in orientation of other Administrators
- Acts as a mentor to other Administrators
- Received several awards for Administrator of the Year
- Ensure that best practices are implemented to maintain a CMS 5-star rating for patient outcomes as well as patient satisfaction
Executive Director
Intrepid USA Healthcare Services
08.2004 - 08.2008
- Responsible for the general management of one or more agencies in a geographic area including clinical, operations, and support functions
- Accountable for the financial and operational performance and overall business development of the agencies
- Oversee implementations, maintenance, and compliance within the agencies
- Led the home care agencies PAC meetings and acted as the compliance officer
Director of Professional Services
Intrepid USA Healthcare Services
10.2002 - 08.2004
- Management of home health cases including assistance with appointments, medications, DME, transportation, sitters, and admission to rehabs/SNFs
- Deficiency-free initial survey
- Responsible for day-to-day clinical operations
- Responsible for agency meeting Medicare and Medicaid guidelines
- Conducts case conferences weekly and QA/QI meetings per Medicare guidelines
- Directs staff including RNs, LVNs, and C.N.A.s
- Develops and maintains professional relationships with area physicians, discharge planners, DME representatives, and other medical professionals to promote agency
- Interview, hire, and orient new nursing staff
- Conduct evaluations, counsel employees, and implement disciplinary measures when necessary
- Handle referrals to agency and determine patient eligibility
- Revise policies and procedures to meet Medicare guidelines
Nursing Supervisor
Interlink Home Health of Southeast Texas -FKA Premier Health Care Specialists, Inc.
04.2000 - 10.2002
- Having responsibility for RN's, LVN's, and HHA's actions as related to patients and physicians
- Responsible for coordinating care between other health care providers and home health patients
- Supervising daily administrative operations for the home health facility, including staff orientation and education
- Responsible for weekly in-services, annual skills assessments, and evaluations of employees
Branch Manager
Premier Health Care Specialists, Inc.
09.1999 - 04.2000
- Having primary responsibility for field, clerical, and administrative operations for Premier Health Care Specialists branch office prior to their merger with Interlink Home Health of Southeast Texas
- Responsible for interviewing and evaluating prospective employees
- Directed general branch operations of both administrative and field personnel
- Drafted and implemented branch policies and procedures
- Responsible for daily operations for the entire branch office having approximately 50 employees
- Responsible for educational programs and health fairs within the company
- Responsible for marketing the company services to healthcare providers and procuring referrals
- While so employed, the company grew to become the largest home health facility in Southeast Texas
Case Manager
Premier Health Care Specialists, Inc.
05.1996 - 09.1999
- Participated in decision making processes in assigning home visits and providing total patient care for the pediatric and adult patient
- Instrumental in the development of a new pediatric home health program
- Directly responsible for the oversight of pediatric care plans and utilization management for a case load of 40 pediatric patients
- Proficient in all pediatric and adult skills
- Reviewed Medicare/Medicaid documents and monitored reimbursement
- Supervised LVN's and HHA's caring for patients
- Educated patients and their families concerning disease processes and patient plans of care
Neonatal Intensive Care Nurse
St. Elizabeth Hospital
05.1995 - 05.1996
- Provided primary care for premature and special needs infants
- Attended all high risk and Cesarean Section births
- Educated patients' families on treatment planning
- Utilized the nursing process of assessment, planning, and implementation
- Responsible for the care and treatment of the neonatal patient
Education
Bachelor of Science - Nursing
Lamar University
Beaumont, TX05.1995
Skills
- Exemplary management skills
- Managing home health cases
- Budgeting and financial management
- Recruiting and hiring
- HIPAA regulations
- Multidisciplinary collaboration
- Compliance and regulations
- Quality assurance experience
Certification
Registered Nurse, Texas, 620442, 11/01/26
References
Available upon specific request
Timeline
Quality Assurance Manager
Interim Healthcare of Houston
11.2023 - Current
Administrator
Intrepid USA Healthcare Services
08.2008 - 11.2023
Executive Director
Intrepid USA Healthcare Services
08.2004 - 08.2008
Director of Professional Services
Intrepid USA Healthcare Services
10.2002 - 08.2004
Nursing Supervisor
Interlink Home Health of Southeast Texas -FKA Premier Health Care Specialists, Inc.
04.2000 - 10.2002
Branch Manager
Premier Health Care Specialists, Inc.
09.1999 - 04.2000
Case Manager
Premier Health Care Specialists, Inc.
05.1996 - 09.1999
Neonatal Intensive Care Nurse
St. Elizabeth Hospital
05.1995 - 05.1996
Bachelor of Science - Nursing
Lamar University
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