Hi, I’m
Stephanie Bakongo
Charlotte,NC
Summary
Established Account Executive gifted at lead generation and resolving client issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
8
years of professional experience
Work History
Independently EmployedCharlotte, NC
Account Executive
05.2017 - Current
Job overview
- Established pipeline of clients by using clear and empathetic communication, to final step of professionally completing enrollment face-to-face, resulting in 2-3 referrals per client.
- Assessed clients’ current plans thoroughly and with great attention-to-detail to successfully determine new plan options that covered majority of customers' needs, saving $99-$160 per month on average per client.
- Managed over 1000 client accounts by utilizing strong organizational skills, maintaining spreadsheets to outline important follow-up and due dates to retain 70% of personal clientele.
GoHealthCharlotte, NC
Licensed Medicare Consultant
07.2016 - 05.2017
Job overview
- Established long-term relationships with over 1,000 clients by building trust and genuine connections.
- Managed client information utilizing Salesforce CRM and achieved 70% conversion rate every month.
- Implemented effective sales strategies to meet and exceed monthly sales targets, resulting in 20% increase in revenue.
- Develop and maintain deep understanding of Medicare industry and stay updated on changes and trends to provide accurate and up-to-date information to clients.
WebuycarsnorthcountySan Fernando, CA
Client Experience Specialist
06.2015 - 07.2016
Job overview
- Communicated between clients and auto recycling companies as liaison presenting client opportunity to recoup funds from their inoperable vehicles, which recovered over $250,000 for clients.
- Improved profit margins through constant negotiation with clients and auto recycling entity, increasing company profits to $150 per vehicle.
- Provided exceptional customer service by promptly responding to client inquiries and resolving any issues, resulting in high customer satisfaction rating of over 95%.
Education
SUNY College At Old WestburyOld Westbury, NY
Bachelor of Arts from Psychology
05.2021
Skills
- Customer-focused
- Strong Communication
- Strategic Selling
- Multitasking skills
- Sales Expertise
- Account Management
- Client Relationship-Building
- Strong Presentation Skills
- Negotiation and Persuasion
- Account Maintenance
- Customer Presentations
- Account Reviews
- Sales Experience
- Product And Service Sales
- Leadership Skills
Timeline
Account Executive
Independently Employed
05.2017 - Current
Licensed Medicare Consultant
GoHealth
07.2016 - 05.2017
Client Experience Specialist
Webuycarsnorthcounty
06.2015 - 07.2016
SUNY College At Old Westbury
Bachelor of Arts from Psychology
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