Stephanie Bakula-Ribeiro
Clovis,CA
Summary
Experienced and proactive leader with strong planning and organizational abilities. Skilled in using ERP systems and adept at quick learning. Passionate about supporting others, providing outstanding customer service, and excelling in a fast-paced work environment.
Overview
19
19
years of professional experience
Work History
Procurement Coordinator
National Dispatching
Fresno, CA
01.2023 - Current
- Collaborated closely with IT and accounting departments for streamlined operations
- Trained and mentored new employees in procurement procedures
- Developed and documented efficient procurement processes
- Provided seamless project support
- Specialized in sourcing construction rental equipment
- Expert in vendor management and negotiations
- Ensured timely and cost-effective procurement
- Acquired comprehensive knowledge of corporate operations, including mastering the Corp portion of the business and implementing streamlined processes to improve efficiency and productivity.
Inside Sales Support
Scelzi Enterprises, Inc
Fresno, CA
02.2020 - 01.2023
- Ensured accuracy and clarity of final quotes for the dealership
- Proofread for spelling, layout, pricing errors, and made appropriate changes
- Partnered with engineering for customer drawings
- Established, developed, and maintained a filing system for work orders
- Retrieved missing information from customers/dealerships
- Developed and maintained knowledge base of evolving products.
Sales Office Coordinator / Inside Sales Support / Purchasing
Excelsior Metals Inc
Fresno, CA
01.2013 - 01.2020
- Started as a receptionist and quickly progressed to establish an Order Entry/Customer Service department
- Provided invaluable assistance to the CEO and external sales team in managing orders and ensuring exceptional customer service
- Took charge of material procurement and effectively managed supplies for all orders
- Served as the primary point of contact for all customers, delivering prompt and responsive communication
- Revamped shipping and receiving operations to enhance efficiency and effectiveness
- Performed daily sales office tasks in strict adherence to established processes and procedures, always prioritizing customer satisfaction
- Effectively relayed customer feedback and concerns to relevant departments, ensuring timely resolution and customer-focused responses
- Collaborated closely with customers, functional managers, and the sales team to ensure seamless operations
- Executed tactical purchasing, quality management, and daily scheduling activities
- Managed delivery dates in accordance with customer requirements, order types, and overall capacity
- Created work orders in our ERP system and provided concise and timely information to stakeholders
- Developed and nurtured the skills of the Sales Office team to efficiently handle daily tasks
- Conducted comprehensive training for new hires in front office operations, order entry, purchasing, and shipping and receiving.
Interior Designer / Inside Sales / Customer Service / Sales Support
Wilson Homes
Fresno, CA
07.2007 - 04.2012
- Managed interior design for high-end residential models and private homes
- Managed sales process from initial meeting to client satisfaction
- Collaborated with vendors to deliver superior products
- Developed color schemes and analyzed user needs
- Managed home building tract projects and streamlined processes.
Receptionist, Apartment Management, Customer Service, Inside Sales & Interior Design
Builders Flooring
Fresno, CA
03.2005 - 07.2007
- Provided knowledgeable assistance to customers
- Communicated with vendors for orders and maintenance services
- Produced content for material boards and assisted with budget considerations
- Researched industry trends and provided insight to clients
- Addressed client problems professionally and promptly.
Education
Associates Of Arts in General Studies -
Fresno City College
Skills
- Customer service
- Organizational skills
- Communication skills
- Proficient in ERP systems
- Vendor management and negotiations
- Project management
- Team leadership and mentoring
Timeline
Procurement Coordinator
National Dispatching
01.2023 - Current
Inside Sales Support
Scelzi Enterprises, Inc
02.2020 - 01.2023
Sales Office Coordinator / Inside Sales Support / Purchasing
Excelsior Metals Inc
01.2013 - 01.2020
Interior Designer / Inside Sales / Customer Service / Sales Support
Wilson Homes
07.2007 - 04.2012
Receptionist, Apartment Management, Customer Service, Inside Sales & Interior Design
Builders Flooring
03.2005 - 07.2007
Associates Of Arts in General Studies -
Fresno City College
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