Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephanie Baldwin

Milano,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Associate/Teller Service Representative

Amegy Bank NA
08.2013 - 11.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative/Teller Service Representative

Wells Fargo Bank, N.A.
12.2012 - 08.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate of Arts - Business Administration

San Jacinto College District
Pasadena, TX
05.2016

Skills

  • Document and Records Management
  • Typing Proficiency
  • Retail Sales Customer Service
  • Quality Assurance Controls
  • Customer Relationship Management
  • Data Evaluation
  • Business Development Understanding
  • Multi-Line Telephone Operation
  • Customer Data Confidentiality
  • Conflict Resolution
  • Store Maintenance

Accomplishments

  • Customer Relations - Earned the 2014 Top Telller A+ Service Award for the South Houston region.

Timeline

Customer Service Associate/Teller Service Representative

Amegy Bank NA
08.2013 - 11.2015

Customer Service Representative/Teller Service Representative

Wells Fargo Bank, N.A.
12.2012 - 08.2013

Associate of Arts - Business Administration

San Jacinto College District

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Stephanie Baldwin