Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Ball

Stephanie Ball

Greenville,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Account Representative

DaVita Dialysis Corporation
09.2009 - 05.2016
  • Claim processing and insurance collection. Analyzed 8-12 clinic accounts for delinquencies and other ongoing issues. Completed monthly close procedures with each clinic.
  • Compiled and analyzed data for review by senior management of loss reports to measure portfolio performance.

Customer Service Representativ

Fidelity
11.2007 - 04.2008
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effective liaison between customers and internal departments.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.

Accounts Receivable Representative

Intermountain Healthcare
09.2006 - 08.2007
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Communicated with customers to identify and resolve outstanding payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Reported financial data and updated financial records in ledgers and journals.

Education

Accounting 101 No Degree - Accounting

Santiago Canyon College
Orange, CA
06.2001

Tax Certification - Accounting 104

Santa Ana College
Santa Ana, CA
12.2000

Diploma - General Studies

J. F. Kennedy Highschool
La Palma, CA
06.1993

Skills

  • Overdue Balance Detection
  • Debt Repayment Negotiation
  • Problem Investigations
  • Analytical and Critical Thinking
  • Correspondence Sorting and Filing
  • Payment Solicitation
  • AR Aging Reports
  • Persuasive Negotiations
  • Managing Delinquent Accounts
  • Problem Identification
  • Financial Documentation
  • Administration and Management
  • Damage Claims
  • Account Monitoring
  • Updating Customer Accounts
  • Information Updates
  • Database Maintenance
  • Department Collaboration
  • Correspondence Writing
  • Organizational Skills
  • Persuasion Techniques
  • Attorney Support
  • Denial Appeals Process
  • Pleasant Telephone Demeanor
  • Needs Assessment
  • Letter of Appeal Writing
  • Insurance Company Communication
  • Word Processing
  • Spreadsheet Tracking
  • Social Perception
  • Training and Teaching

Timeline

Account Representative

DaVita Dialysis Corporation
09.2009 - 05.2016

Customer Service Representativ

Fidelity
11.2007 - 04.2008

Accounts Receivable Representative

Intermountain Healthcare
09.2006 - 08.2007

Accounting 101 No Degree - Accounting

Santiago Canyon College

Tax Certification - Accounting 104

Santa Ana College

Diploma - General Studies

J. F. Kennedy Highschool

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Stephanie Ball