Stephanie Banda
El Paso,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
10
10
years of professional experience
Work History
Receptionist
The Home Systems Heating & Cooling
09.2019 - 10.2024
- Scheduled Unit Repairs
- Dispatched technicians
- Scheduled City Inspections
- Input Customer Information
- Scheduled and confirmed appointments and meetings for management team.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Monitored office supplies inventory and placed orders when necessary.
Front Desk Receptionist Manager
EPOSG
02.2018 - 09.2019
- Updated patient files in accordance with company policy and procedure guidelines.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Verified demographics and insurance information to register patients in computer system.
- Send out appointment reminders
- Create working schedules
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Sales Associate
Tjmaxx
09.2017 - 02.2018
- Cleaned and organized sales floor
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Operated cash register
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Cashier
Peter Piper Pizza
01.2015 - 09.2017
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Made pizzas to customer satisfaction
- Assisted customers with broken game machines
- Answered telephones to input to-go orders
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Montwood High School
El Paso, TX05-2015
Skills
- Management
- Problem solving
- Communication
- Leadership
- Appointment scheduling
- Reception desk management
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
The Home Systems Heating & Cooling
09.2019 - 10.2024
Front Desk Receptionist Manager
EPOSG
02.2018 - 09.2019
Sales Associate
Tjmaxx
09.2017 - 02.2018
Cashier
Peter Piper Pizza
01.2015 - 09.2017
High School Diploma -
Montwood High School
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