STEPHANIE BARBER
South Glens Falls
Summary
Diligent Business Assistant with solid background in business support and administrative functions. Proven track record in streamlining office operations and supporting executives through efficient scheduling and communication. Demonstrated organizational and multitasking skills, ensuring smooth workflow and timely task completion.
Overview
27
27
years of professional experience
Work History
Business Assistant
Heartland Dental
09.1999 - Current
- Provides excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handles sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Help patients complete necessary medical forms and documentation.
- Enhance patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitate clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Manage patient billing processes for timely, accurate payments.
- Handle patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Expedite appointment scheduling through effective utilization of office management software systems.
- Streamline patient check-in and check-out processes, minimizing delays and enhancing overall experience.
- Reduce no-show rates through timely and effective appointment reminders and confirmations.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Obtain payments from patients and scanned identification and insurance cards.
- Schedules patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Perform various administrative tasks by filing, copying and faxing documents.
- Process medical insurance claims and payments.
LPN
Four Winds
01.1998 - 09.1999
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Provide a safe and therapeutic environment, while interacting as a team with RN's, Psychiatrists, Social Workers and Mental Health Workers
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
Education
Bachelor's Degree - Science in Nursing
Russell Sage College
01.1996
Associate's Degree - Liberal Arts
Suny Adirondack
01.1993
Skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Time management abilities
- Client relationship building
Timeline
Business Assistant
Heartland Dental
09.1999 - Current
LPN
Four Winds
01.1998 - 09.1999
Associate's Degree - Liberal Arts
Suny Adirondack
Bachelor's Degree - Science in Nursing
Russell Sage College
Similar Profiles
Jessica DuranJessica Duran
Dental EDDA at Heartland Dental @Standley Shores Dental GroupDental EDDA at Heartland Dental @Standley Shores Dental Group
TANVEER BUTTARTANVEER BUTTAR
General Dentist at Heartland Dental -Dental Care of South PuyallupGeneral Dentist at Heartland Dental -Dental Care of South Puyallup
Tonya FairclothTonya Faircloth
Practice Manager of Operations at Heartland Dental/Prince Creek Dental CarePractice Manager of Operations at Heartland Dental/Prince Creek Dental Care
Ashley MartinezAshley Martinez
Dental Hygienist at Heartland DentalDental Hygienist at Heartland Dental
Victoria MorrisVictoria Morris
PCA at NeigborsPCA at Neigbors