Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Stephanie Barker

Stephanie Barker

YANCEY,TX
"Embrace the power of connection and empathy and let your creativity and self-expression shine on our professional journey."
-Unknown

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Temp Teacher

South San ISD
San Antonio, TX
08.2022 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Planned and implemented integrated lessons to meet national standards.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Graded and evaluated student assignments, papers, and course work.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Created and developed lesson plans to meet students' academic needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Helped students explore concepts with engaging, learning-focused activities.

Telecommunications Officer

City Of Devine
Devine, TX
06.2017 - 08.2022
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Provided training to customers to enhance use and understanding of network systems.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.

911 Dispatcher

Medina County Sheriff's Office
Hondo, TX
01.2014 - 06.2017
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Developed and delivered emergency response plans to improve attendance timeframes.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Assisted callers in emergency situations with appropriate information and support.

Education

Associate of Applied Science -

Northwest Vista College, San Antonio, TX
06.2010

Skills

  • Family Involvement
  • Blackboard Software
  • RTI Familiarity
  • Behavioral Skills Development
  • Student-Centered Learning
  • Public Speaking
  • Creative Lesson Plan Development
  • Instructional Methods
  • Parent and Student Communication
  • Community Involvement
  • Motivating Students
  • Test Proctoring
  • Title I Knowledge
  • Performance Assessment
  • Quizzes, Tests and Exams
  • Classroom Management
  • Critical Thinking
  • Behavior Management
  • Student Motivation and Engagement
  • Update Records
  • Plan Lessons
  • Student Rapport-Building
  • Positive Learning Environment
  • Public Relations
  • Counsel Students
  • Instructing
  • Teaching
  • Grading

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Temp Teacher - South San ISD
08.2022 - Current
Telecommunications Officer - City Of Devine
06.2017 - 08.2022
911 Dispatcher - Medina County Sheriff's Office
01.2014 - 06.2017
Northwest Vista College - Associate of Applied Science,

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Stephanie Barker