Stephanie Barker
Vernonia,OR
Summary
Hardworking and passionate about my job. Strong organizational skills. Ready to be on your team to achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
State Of Oregon
12.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Activities Director
Bayside Terrace Assisted Living & Memory Care
11.2023 - 04.2024
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
Workers' Compensation Claims Adjuster
Farmers
06.2012 - 12.2019
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Supported underwriters in risk assessments, leading to improved decision-making and business outcomes.
- Contributed to the successful implementation of technology upgrades designed to streamline operations in the underwriting department.
- Collaborated with the claims department to gather pertinent information for more accurate risk assessments and informed underwriting decisions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Personal Banker
US Bank National Association
04.2010 - 06.2012
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Education
Diploma -
White Pass Jr. Senior High School
Randle, WA06.1993
Skills
- Facility Management
- Calendar Management
- Event Planning
- Event Coordination
Timeline
Activities Director
Bayside Terrace Assisted Living & Memory Care
11.2023 - 04.2024
Customer Service Representative
State Of Oregon
12.2019 - 04.2021
Workers' Compensation Claims Adjuster
Farmers
06.2012 - 12.2019
Personal Banker
US Bank National Association
04.2010 - 06.2012
Diploma -
White Pass Jr. Senior High School