Stephanie Barnes-west
Country Club Hills,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Inbound Stower
Amazon
07.2022 - Current
- Separates damaged items from functional ones before placing on pods.
- Sorts over 900 products onto pods according to weight, and size.
- Complies with safety regulations and protocols to reduce risks and safeguard teams.
- Maintains clean and organized workspaces to uphold safety standards.
Liquor Manager
Jewel-Osco Pharmacy
08.2021 - 07.2022
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving liquor.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training, and customer service.
Customer Service Representative- Phone
TNG Retail Services
04.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Retail Merchandiser
Market Connect Group
07.2016 - 05.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Google Certification - IT Support
Merit America
Online04.2024
67 Credits Earned For Bachelor of Science - Fashion Merchandising
International Academy of Design And Technology
Chicago, IL02.2009
Skills
- Strong Analytical and Problem-Solving Skills
- Customer Relationship Management
- Retail Sales Customer Service
- Call Center Operations
- Customer Satisfaction and Relations
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Inbound Stower
Amazon
07.2022 - Current
Liquor Manager
Jewel-Osco Pharmacy
08.2021 - 07.2022
Customer Service Representative- Phone
TNG Retail Services
04.2019 - 09.2021
Retail Merchandiser
Market Connect Group
07.2016 - 05.2019
Google Certification - IT Support
Merit America
67 Credits Earned For Bachelor of Science - Fashion Merchandising
International Academy of Design And Technology
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