Stephanie Barreau
Las Vegas,NV
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands.
Committed to building loyalty and long-term relationships with customers and achieving individual goals. I excel in CRM software and demonstrate exceptional attention to detail. My experience spans from advanced customer care to document management, where I've led teams and trained new hires, showcasing a fast learning ability and a willingness to lead.
Overview
15
15
years of professional experience
Work History
Advanced Customer Care
Crate and Barrel
09.2021 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Strengthened customer relationships through consistent follow-up on open cases and providing proactive updates on issue resolution progress.
- Demonstrated adaptability by adjusting quickly to policy changes or shifts in company priorities without sacrificing level of service provided to clients.
- Trained new hires on company policies, product offerings, systems usage, and advanced communication techniques to deliver exceptional service.
- Boosted sales revenue by upselling products and services based on customers'' needs and preferences.
- Managed escalated cases effectively by liaising with relevant departments and stakeholders to achieve timely solutions for customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Leasing Agent
Duneville Apartments
04.2020 - 09.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Document Specialist Manager
IKON Office Solutions
05.2009 - 03.2020
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Improved overall document quality by providing constructive feedback to colleagues during review sessions.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
Education
Cosmetology Certification -
Artistic Beauty College
Denver, COHigh School Diploma -
Gateway High School
Aurora, CO05.2000
Skills
- Call center experience
- CRM Software
- Fast Learner
- Attention to Detail
- Team Member Training
- Leasing and sales
- Telephone and email etiquette
- MS Office Applications
- Help Desk Support
- Willingness to Lead
- Appointment Scheduling
- Computer Skills
Timeline
Advanced Customer Care
Crate and Barrel
09.2021 - 03.2024
Leasing Agent
Duneville Apartments
04.2020 - 09.2021
Document Specialist Manager
IKON Office Solutions
05.2009 - 03.2020
Cosmetology Certification -
Artistic Beauty College
High School Diploma -
Gateway High School
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