Stephanie Barreau
Las Vegas
Summary
Experienced with lease management and tenant relations, ensuring smooth and efficient operations. Utilizes effective negotiation techniques to secure beneficial lease agreements. Strong understanding of property management principles and tenant satisfaction. Skilled in CRM software and relationship building, adept at leading teams and streamlining operations to exceed targets. Positive and diligent leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Committed to building loyalty and long-term relationships with residents and achieving individual as well as team goals. My experience spans from advanced customer care to document management to leasing management, where I've led teams and trained new hires, showcasing a fast learning ability and a willingness to lead.
Overview
16
16
years of professional experience
Work History
Leasing Manager
FPI Management
11.2024 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Optimized use of property management software, improving operational workflows and tenant communication.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
- Coordinated appointments to show marketed properties.
Leasing Agent
RPM Living - Tides on Tropicana
08.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Participated in property inspections to prepare for move-ins and move-outs.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Advanced Customer Care
Crate and Barrel
02.2021 - 03.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Strengthened customer relationships through consistent follow-up on open cases and providing proactive updates on issue resolution progress.
- Demonstrated adaptability by adjusting quickly to policy changes or shifts in company priorities without sacrificing level of service provided to clients.
- Trained new hires on company policies, product offerings, systems usage, and advanced communication techniques to deliver exceptional service.
- Boosted sales revenue by upselling products and services based on customers'' needs and preferences.
- Managed escalated cases effectively by liaising with relevant departments and stakeholders to achieve timely solutions for customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Leasing Agent
Duneville Apartments
04.2019 - 12.2020
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Document Specialist Manager
IKON Office Solutions
05.2009 - 03.2019
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Improved overall document quality by providing constructive feedback to colleagues during review sessions.
- Used Adobe Acrobat, Blue Beam, and ProjectWise for document management and enhancements.
Education
High School Diploma -
Gateway High School
05.2000
Cosmetology Certification -
Artistic Beauty College
Skills
- Call center experience
- CRM software
- Fast learner
- Attention to Detail
- Team Member Training
- Leasing and sales
- Telephone and email etiquette
- MS Office applications
- Help Desk Support
- Willingness to Lead
- Appointment scheduling
- Computer Skills
- Goal-oriented mindset
- Lease preparation
- Application management
- Fair housing policies
- Leasing Terms and Specifications
- Relationship Building
- Leasing reports
- Lease management experience
- Fair housing laws
- Monthly fee and payment collection
Name & Contact
Timeline
Leasing Manager
FPI Management
11.2024 - Current
Leasing Agent
RPM Living - Tides on Tropicana
08.2024 - Current
Advanced Customer Care
Crate and Barrel
02.2021 - 03.2024
Leasing Agent
Duneville Apartments
04.2019 - 12.2020
Document Specialist Manager
IKON Office Solutions
05.2009 - 03.2019
Cosmetology Certification -
Artistic Beauty College
High School Diploma -
Gateway High School
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