Stephanie Basso
Rye City School District
Port Chester
34
years of professional experience
Administrative Professional with over 30 years of customer service and office experience. Current Substitute teacher. Valued for my ability to multitask and successfully handle difficult situations. Known for reliability, excellent communication and problem solving.
Work History
Substitute Teacher
11 Months- Adapt existing lesson plans and utilize differentiated instruction to meet the diverse learning needs of all students
- Apply effective classroom management techniques
- Supervise students while maintaining safe and productive environment
- Incorporate technology and learning management systems to enhance student engagement and learning objectives
- Quickly adapt to new classroom environments and school procedures, demonstrating strong organizational and time management skills
- Adhere to all school policies and procedures, including familiarization with emergency protocols like evacuation and lockdown drills
Customer Service/Collections Specialist, part-time
19 Years 2 Months- Assisted patients with financial planning for surgeries, injections, and MRIS
- Pre collected deposits and copays for self pay and high deductible procedures
- Obtained benefits from insurance companies
- Fielded patient complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic patient concerns, maintaining calm, friendly demeanor while resolving patient issues
- Educated patients on Physical Therapy, surgical and non-surgical insurance benefits and claims
- Answered high volume of inbound calls, emails, and tasks from patients, doctors and co-workers to facilitate patient customer service.
- Established and activated patient payment plans
- Generated weekly billing statements
- Assisted attorneys to obtain balances for legal cases
- Processed daily patient payments
- Coordinated and consulted with insurance company representatives to insure timely claim filings and claim resolution
- Collaborated with collection agency to settle outstanding debt when appropriate
Front Office Supervisor
1 Year 5 Months- Interviewed, hired and trained new employees
- Supervised three receptionists
- Performed annual reviews
- Scheduled appointments for seven physical therapists
- Ordered all office supplies
- Assisted physical therapists with credentialing
- Compiled monthly census and practice statistics
- Billed patients and pursued debt collection
- Pre-certified new patients and verified benefits
- Prepared quarterly expense reports
- Created recurring templates for physical therapist's schedules
Office Manager
6 Years 10 Months- Billed third party insurance companies electronically and manually for health maintenance organizations (HMO's), Medicare, Workman's Compensation and private insurance carriers
- Hired and trained new employees
- Scheduled appointments for a private out-patient rehabilitation facility and speech therapy home care
- Prepared weekly payroll and monthly financial reports
- Billed patients and pursued debt collection
- Collaborated with collection agency when appropriate
- Arranged all travel accommodations for continuing education seminars
- Ordered all office and medical supplies
Education
Bachelor of Science - Mass Media And Communications, Psychology Minor
Skills
Outstanding customer service and communication skills
Knowledge of Microsoft Office
Excellent in multitasking and prioritization
Self motivated and collaborative
Issue and Complaint Resolution
Health Care Compliance Training
Accomplishments
Successfully passed Westchester County Civil Service Office Assistant Exam
Fall 2025
Timeline
Substitute Teacher
Rye City School District
09.2025 - CurrentRead More
Customer Service/Collections Specialist, part-time
Orthopedic & Neurosurgery Specialists
09.2005 - 11.2024Read More
Front Office Supervisor
Orthopedic & Neurosurgery Specialists
11.1999 - 04.2001Read More
Office Manager
Connecticut Therapeutic Center
01.1993 - 11.1999Read More
The University of Bridgeport
Bachelor of Science from Mass Media And Communications, Psychology Minor
Read More
Activities and Honors
- Walk Chair for Vision Walk for 10 years (The Foundation Fighting Blindness’ signature fundraising Event)
- Team captain of a team called Ry’s guys which raised over $400,000 in donations to help researchers find cures for blinding retinal diseases
- Pioneered and managed a raffle at The annual Westchester/Fairfield Vision Walk which raised an average of $7000 on walk day
- Delivered an inspiring speech at various fundraising events
- Received a Volunteer Award for outstanding fundraising efforts