Stephanie Baumgardner
Oroville,CA
Summary
Dynamic professional with proven expertise in customer service and teamwork, developed at Famous Footwear. Strong problem-solving skills contribute to exceptional customer experiences and positive relationship building. Experienced in managing operations and maintaining high standards, driving overall success and satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Martine's Auto Shop
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Personal Delivery Driver
Stellar Snacks
05.2019 - 08.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated light trucks to deliver loads as far as 30 miles from home location.
- Operated light trucks to deliver loads as far as 30miles from home location.
Machine Operator/Assembler
Stellar Snacks
05.2019 - 08.2023
- Operated machining equipment safely with team of operators.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
Asst Manager
Famous Footwear
09.2022 - 05.2023
- Supervised daily operations to ensure performance, quality, and service standards.
- Maintained clean, safe, and organized store environment to improve customer experience.
- Fostered positive work environment through development of strong staff relationships.
- Monitored cash intake and deposit records to enhance accuracy and reduce discrepancies.
- Resolved customer complaints promptly to boost satisfaction levels.
- Provided hands-on assistance to customers while staying informed on consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier Team Lead
Dollar Store
06.2022 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Suport Staff
Dax It Recovery Services
02.2018 - 09.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Liaised with management and other departments to maintain smooth operations.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
Support Staff Member
Carson Nursing and Rehabilitation Center
01.2017 - 03.2018
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
Education
Bachelor of Arts - Psychology
Post University
Connecticut06-2028
High School Diploma -
Oroville High School
Oroville06-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Timeline
Assistant Manager
Martine's Auto Shop
02.2024 - Current
Asst Manager
Famous Footwear
09.2022 - 05.2023
Cashier Team Lead
Dollar Store
06.2022 - 05.2023
Personal Delivery Driver
Stellar Snacks
05.2019 - 08.2023
Machine Operator/Assembler
Stellar Snacks
05.2019 - 08.2023
Suport Staff
Dax It Recovery Services
02.2018 - 09.2019
Support Staff Member
Carson Nursing and Rehabilitation Center
01.2017 - 03.2018
Bachelor of Arts - Psychology
Post University
High School Diploma -
Oroville High School
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