Stephanie Beene
Tulsa
Summary
Versatile and results-driven professional with extensive experience in payment processing and customer service. Excelled in reducing invoice processing time and maintaining high satisfaction ratings through exceptional listening skills and Microsoft Excel proficiency. Demonstrated ability to manage high-stress situations, ensuring efficiency and accuracy in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Accounts Payable Specialist
Airgas
04.2024 - Current
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
Personal Shopper
Shipt
07.2021 - 12.2024
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Appointment Scheduler
Tulsa Bone and Joint
08.2023 - 03.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Agent Team Member
Austin Brown State Farm
04.2023 - 08.2023
- Develop leads internally and externally through solicitation.
- Consult and bind coverages to help customers maintain or build their unique insurance and
financial needs. - Participate in community events to promote business opportunities
Accounting Coordinator
Marmic Fire & Safety
11.2022 - 03.2023
- Organized and processed daily accounting invoices, statements and records.
- Coordinated and monitored department workflow to maintain efficiency.
- Established key relationships with team members, upper management, customers and partners
through well-developed communication and interpersonal skills. - Managed coordinating up to 6 techs daily to fulfill customer request jobs including inspections.
Customer Service Representative
City National Bank
08.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Assistant
Ascension Medical Group
10.2021 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
OU Physicians
06.2020 - 07.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Managed appointment scheduling to optimize patient flow and minimize wait times.
- Assisted up to 5 providers with examinations and procedures as needed.
COVID-19 Screener (Temporary Assignment)
Aerotek/OG&E
03.2020 - 06.2020
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Front Desk Specialist (Temporary Assignment)
Trinity Employment /Family & Children's Services
01.2020 - 03.2020
- Greeted visitors and clients upon arrival to site along with answer calls and ensure sent to appropriate personnel.
- Organized clothes closet for clients and aide in helping clients get items needed.
- Handle office requests from personnel (copies, faxes, orders, and decorating for meetings and events).
Medical Assistant (Temporary Assignment)
Trinity Employment/Utica Park Clinic
08.2019 - 01.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Accounting Coordinator
Enterprise Holdings
04.2013 - 07.2019
- Managed accounts payable process efficiently to ensure timely payments to vendors.
- Prepared and confirm partner’s statements were complete along with placed into electronic
resource center for prompt access. - Answer partner inquiries regarding policy and procedures for their rental agreements and auditing
purposes.
Education
Associate of Science - Pre-Nursing
Tulsa Community College
Tulsa, OK08-2026
Diploma - Medical Assistant
Community Care College
Tulsa, OK08-2018
Skills
- Payment processing
- Customer service
- Call center experience
- Friendly and respectful
- Journal entries
- Listening skills
- Computer proficiency
- Microsoft Excel
- Data inputting
- Documentation accuracy
- Decision-making
- Remote work capabilities
Timeline
Accounts Payable Specialist
Airgas
04.2024 - Current
Appointment Scheduler
Tulsa Bone and Joint
08.2023 - 03.2024
Agent Team Member
Austin Brown State Farm
04.2023 - 08.2023
Accounting Coordinator
Marmic Fire & Safety
11.2022 - 03.2023
Customer Service Representative
City National Bank
08.2022 - 09.2022
Medical Assistant
Ascension Medical Group
10.2021 - 01.2022
Personal Shopper
Shipt
07.2021 - 12.2024
Medical Assistant
OU Physicians
06.2020 - 07.2021
COVID-19 Screener (Temporary Assignment)
Aerotek/OG&E
03.2020 - 06.2020
Front Desk Specialist (Temporary Assignment)
Trinity Employment /Family & Children's Services
01.2020 - 03.2020
Medical Assistant (Temporary Assignment)
Trinity Employment/Utica Park Clinic
08.2019 - 01.2020
Accounting Coordinator
Enterprise Holdings
04.2013 - 07.2019
Associate of Science - Pre-Nursing
Tulsa Community College
Diploma - Medical Assistant
Community Care College
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