STEPHANIE BEERS
Summary
I am an experienced continuous improvement leader who possesses broad knowledge in industry (Gaming to Consumer Products) and function (supply through eCommerce sales and delivery). A natural desire for curiosity and learning new areas has enabled me to master the art of quickly identifying problems and implementing solutions and process efficiencies while working in a global cross functional environment. I am often tasked with taking on complex strategic initiatives and organizing the execution of critical projects due to my customer centric mindset and focus on delivering outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Director North America Commercial Finance
Aristocrat Technologies Inc.
11.2023 - Current
- Accountable for the implementation of Agile practices across regional B2B eCommerce Centers of Excellence (including leadership and team buy-in, recruitment of Agile Coaches, training creation and facilitation and ongoing coaching and support)
Senior Director Latin America & Europe, Middle East, and Africa Commercial Finance
Aristocrat Technologies Inc.
06.2022 - 11.2023
Director Global Agile B2B eCommerce
LEGO Systems Inc.
03.2020 - 06.2022
- Accountable for the implementation of Agile practices across regional B2B eCommerce Centers of Excellence (including leadership and team buy-in, recruitment of Agile Coaches, training creation and facilitation and ongoing coaching and support)
- Created and facilitated three Global B2B eComm Scrum of Scrum forums across Marketing, Content & Digital Merchandizing and Data & Analytics designed to expedite problem solving and drive shared strategic initiatives
- Facilitate the coordination and prioritization of Global and Regional goals and objectives across B2B eCommerce through the ICP process
- Facilitate the execution of strategic initiatives ranging from short term focused deep dives around underperformance to the Audience Management Incubator Project designed to systematically change how we leverage data to expand market reach
- Coach and mentor Product Owners and Agile Coaches across the Global eComm COE, Regional COEs, and others curious to learn about Agile, Continuous Improvement and Problem Solving
Sr. Manager Scrum Master Amazon & eComm COE
LEGO Systems Inc.
06.2017 - 03.2020
- Acted as the servant leader to the cross functional US eCommerce organization by identifying strategic priorities across multiple platforms to enhance content, drive marketing awareness, create unique shopper experiences and improve overall sales conversion
- Owned and facilitated all Agile processes and meetings to execute eCommerce team sprints
- Identified and removed barriers to ensure sprint objectives were prioritized and achieved while protecting the team from external scope creep
- Coached eCommerce team and broader LEGO organization on Agile practices and procedures
- Facilitated the capture and organization of sprint learnings to enable best practice sharing
Senior Manager- LEGO Continuous Improvement (LCI)
LEGO Systems Inc.
01.2016 - 06.2017
- Served as the Business Partner to the Global Supply Chain leadership team to plan and execute the development of continuous improvement capabilities
- Leadership of global LCI Consultants to coordinate and deploy CI capability-building activities across Supply Chain
- Creator and facilitator of Problem Solving Sponsorship Training to teach senior leaders how to successfully coach and support employees to identify, analyze and solve problems
- Creator and facilitator of Problem Solving Training to teach employees a structured approach to problem solving
- Coached and supported L1-L4 leaders through the Strategic Deployment process and roadmap initiatives across Global Supply Chain
Assistant Director – Quality Lead Personal Lines Operations
The Hartford
04.2014 - 01.2016
- Direct leadership of the national Operations Quality Organization including Quality Managers, Consultants, Senior Analysts and Analysts (team of 32)
- Ownership of eight Contact Center Operations Quality programs (including design, quality assessments, trend analysis, reporting, process effectiveness assessments, innovation/continuous improvement and focused audits)
- Created a strategic vision for Personal Lines Operations Quality and re-designed the quality function to be an insight based program driven by risk with an emphasis on promoting a positive customer experience, cost effectiveness and the enablement of profitable business growth within The Hartford’s contact centers
- Supported Innovation Lab testing and influenced the recommendations made to senior leadership
Senior Process Engineer Consultant- Six Sigma Black Belt
The Hartford
03.2012 - 04.2014
- Delivered $3M+ in benefits through cost savings, customer retention and new business initiatives
- Provided consultative services by managing/leading a team of senior leaders through Lean Six-Sigma projects designed to achieve key strategic initiatives
- Facilitated cross-functional Kaizen sessions to identify, develop, and implement significant process improvements
- Utilized complex statistical analysis to support and develop recommendations for improvement opportunities
- Served as a change agent utilizing the ADKAR change management model
- Mentored Green-Belt Candidates for Six Sigma Certification and facilitated Six Sigma Yellow Belt Training
Senior Auditor
The Hartford
08.2011 - 03.2012
- Examined key processes and business risks while evaluating controls in place to mitigate exposure
- Successfully in-charged audits from planning engagements to report issuance including risk identification, scoping, testing, data analysis, identifying and communicating issues to audit clients, formulating improvement agreements, and the drafting of the final audit report
- Effectively supervised, evaluated, and coached staff on audit engagements
Advanced Staff Auditor
The Hartford
03.2010 - 07.2011
Audit Senior Staff
UHY Advisors N.E.,LLC
05.2007 - 03.2010
- Audited the Financial Statements of companies in various industries including Insurance, Manufacturing, Health Care, Legal, Not for Profit, and Education
- Significant experience in Sarbanes - Oxley Compliance and evaluation of accounting processes and controls
- Conducted the planning, testing, and reporting of 401k and pensions audits including benefit payments and investments
- Prepared Financial Statements in accordance with Generally Accepted Accounting Principles
Education
Masters of Business Administration -
Marist College
Poughkeepsie, NY05.2012
Bachelors of Science - Business Administration
Bryant University
Smithfield, RI05.2008
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
Certification
- Certified Public Accountant (Connecticut), 1587, Stephanie D’Ambrosio
- Certified Scrum Master, 000674813
- Lean/Six Sigma Black Belt
- Change Manager- Prosci ADKAR Change Management Certified
Timeline
Senior Director North America Commercial Finance
Aristocrat Technologies Inc.
11.2023 - Current
Senior Director Latin America & Europe, Middle East, and Africa Commercial Finance
Aristocrat Technologies Inc.
06.2022 - 11.2023
Director Global Agile B2B eCommerce
LEGO Systems Inc.
03.2020 - 06.2022
Sr. Manager Scrum Master Amazon & eComm COE
LEGO Systems Inc.
06.2017 - 03.2020
Senior Manager- LEGO Continuous Improvement (LCI)
LEGO Systems Inc.
01.2016 - 06.2017
Assistant Director – Quality Lead Personal Lines Operations
The Hartford
04.2014 - 01.2016
Senior Process Engineer Consultant- Six Sigma Black Belt
The Hartford
03.2012 - 04.2014
Senior Auditor
The Hartford
08.2011 - 03.2012
Advanced Staff Auditor
The Hartford
03.2010 - 07.2011
Audit Senior Staff
UHY Advisors N.E.,LLC
05.2007 - 03.2010
Bachelors of Science - Business Administration
Bryant University
Masters of Business Administration -
Marist College
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