Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie Begich

Las Vegas

Summary

Proficient trainer and team leader with extensive experience in the food and beverage industry. Expertise in conducting training sessions and maintaining compliance with health and safety standards, ensuring high-quality customer interactions and team performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Starbucks Trainer/Coffee Barista

Kroger
Las Vegas
11.2022 - Current
  • Conducted training sessions on customer service and product knowledge.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Provided exceptional customer service, ensuring a welcoming atmosphere.
  • Operated point-of-sale system for accurate order processing and payments.
  • Assisted in training new baristas on beverage preparation techniques.
  • Maintained calm demeanor during high-volume periods and special events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Shift supervisor

Wendy’s
Las Vegas
09.2019 - 01.2022
  • Trained new associates to enhance team capabilities and service quality.
  • Ensured exceptional customer service through effective problem-solving and support.
  • Completed opening and closing store procedures efficiently and accurately.
  • Maintained strict compliance with health code and sanitation standards.

Retail/Floor associate

Macy’s
Santa Ana
02.2017 - 04.2017
  • Managed floor displays to enhance product visibility and customer engagement.
  • Assisted customers with product inquiries and directed them to appropriate departments.
  • Provided support during sales events, ensuring timely setup and customer assistance.

Retail/Floor associate

Jc Penney’s
Santa Ana
11.2016 - 01.2017
  • Stocked merchandise and ensured proper organization on sales floor shelves.
  • Assisted customers with locating merchandise in the store.
  • Maintained high standards of customer service during all interactions.
  • Maintained knowledge of current sales and promotions, policies regarding payment methods, returns, exchanges.

Education

high school diploma -

Tustin High School
Tustin, CA
06.2010

Skills

  • Team leadership and employee training
  • Customer service excellence
  • Health and safety compliance
  • Cash handling and balancing
  • Point-of-sale operations
  • Time management

Certification

  • Daily operations training program (Starbucks Supervisor)

References

Madison Mcleod (Starbucks supervisor) (702)-860-5521

Timeline

Starbucks Trainer/Coffee Barista

Kroger
11.2022 - Current

Shift supervisor

Wendy’s
09.2019 - 01.2022

Retail/Floor associate

Macy’s
02.2017 - 04.2017

Retail/Floor associate

Jc Penney’s
11.2016 - 01.2017

high school diploma -

Tustin High School

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