Stephanie Bell
Medical Administrative Assistant/ Medical Coder
Fort Gratiot MI,MI
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 11 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
20
20
years of professional experience
Work History
Medical Office Administrative Assistant
Physician Healthcare Network
Port Huron, MI
05.2010 - 02.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Developed and managed accurate and confidential patient records.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Coordinated customer service, patient scheduling and billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Communicated with patients regarding payments on outstanding accounts.
- Advocated for patients through conversations with insurance representatives.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Supported 3 providers in outpatient medical office through coordinating administrative operations.
- Completed billing and coding duties to handle submitted claims.
- Prepared and maintained accurate digital health records for patients
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
Member / Owner
B & B Cleaning LLC
Fort Gratiot, Michigan
08.2014 - Current
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing .
Education
No Degree - Medical Office Coding And Billing
Ross Education Center
Port Huron, MI05.2010
High School Diploma -
Port Huron High School
Port Huron, MI06.1989
Skills
- Billing and Collections
- Medical Recordkeeping
- Patient Information Collection
- Multi-Line Phone Systems
- Office Supplies and Inventory
- Organization and Time Management
- Clerical Support
- Team Goals
- Information Assistance
- Collecting Co-Pays
- CPT Coding
- Insurance Authorizations
- Patient Health Information Access
- Medical Coding
- Office Management
- Taking Messages
- Business Correspondence
- Training Procedures
- Teamwork and Collaboration
- Patient Eligibility Requirements
- Staff Leadership
- Order Purchasing
- Documentation Review
- Staff Meetings
- Customer Experience Enhancement
- Portal Systems
- Weekly Payroll
- Computer Proficiency
- Referral Verification
- Customer Satisfaction
- Patient Billing
- Scheduling Tests and Procedures
- Office Coordination
- Calendar and Appointment Management
- Payment Plan Options
- Team Member Development
Timeline
Member / Owner
B & B Cleaning LLC
08.2014 - Current
Medical Office Administrative Assistant
Physician Healthcare Network
05.2010 - 02.2022
No Degree - Medical Office Coding And Billing
Ross Education Center
High School Diploma -
Port Huron High School
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