Stephanie Bell
Winter Haven,FL
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecommunicator III
Polk County Sheriff's Office
10.2023 - Current
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
Complex Auto Claims Adjuster
State Farm
Winter Haven, FL
05.2022 - 10.2023
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Criminal Research Analyst
Cisive
New York, NY
02.2022 - 04.2023
- Diligently processed background check requests, contributing to community safety initiatives.
- Managed background check processes efficiently, ensuring timely completion while maintaining candidate privacy concerns.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Facilitated criminal background check process for new hires.
Telecommunicator III
Polk County Sheriff's Office
Winter Haven, FL
02.2014 - 02.2022
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Trained and mentored new personnel hired to fulfill telecommunications roles.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Ft. Lauderdale06-2019
High School Diploma -
Lake Region High School
Eagle Lake, FL06-2011
Skills
- Call prioritization
- Inbound Customer Service
- Outbound Sales
- Public Safety Awareness
- Teamwork and Collaboration
- Quick Thinking
- Stress Tolerance
- Emergency Management
Certification
- FEMA Incident Command System Courses (ICS 100, 200, 242, 700 and 802) [2014]
- 911 Public Safety Telecommunicator (2014)
- IAEMD
- IAEFD
- Accredited Claims Adjuster & Risk Management (2013)
Timeline
Telecommunicator III
Polk County Sheriff's Office
10.2023 - Current
Complex Auto Claims Adjuster
State Farm
05.2022 - 10.2023
Criminal Research Analyst
Cisive
02.2022 - 04.2023
Telecommunicator III
Polk County Sheriff's Office
02.2014 - 02.2022
Bachelor of Arts - Criminal Justice
Keiser University
High School Diploma -
Lake Region High School