Stephanie Bell
Winter Haven,FL
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telecommunicator III
Polk County Sheriff's Office
10.2023 - Current
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Improved overall response efficiency by continually updating knowledge on local geography and street names.
- Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
- Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
- Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.
Complex Auto Claims Adjuster
State Farm
05.2022 - 10.2023
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Criminal Research Analyst
Cisive
02.2022 - 04.2023
- Diligently processed background check requests, contributing to community safety initiatives.
- Managed background check processes efficiently, ensuring timely completion while maintaining candidate privacy concerns.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Facilitated criminal background check process for new hires.
Telecommunicator III
Polk County Sheriff's Office
02.2014 - 02.2022
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Trained and mentored new personnel hired to fulfill telecommunications roles.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Ft. Lauderdale06-2019
High School Diploma -
Lake Region High School
Eagle Lake, FL06-2011
Skills
- Call prioritization
- Inbound Customer Service
- Outbound Sales
- Public Safety Awareness
- Teamwork and Collaboration
- Quick Thinking
- Stress Tolerance
- Emergency Management
Certification
- FEMA Incident Command System Courses (ICS 100, 200, 242, 700 and 802) [2014]
- 911 Public Safety Telecommunicator (2014)
- IAEMD
- IAEFD
- Accredited Claims Adjuster & Risk Management (2013)
Timeline
Telecommunicator III
Polk County Sheriff's Office
10.2023 - Current
Complex Auto Claims Adjuster
State Farm
05.2022 - 10.2023
Criminal Research Analyst
Cisive
02.2022 - 04.2023
Telecommunicator III
Polk County Sheriff's Office
02.2014 - 02.2022
- FEMA Incident Command System Courses (ICS 100, 200, 242, 700 and 802) [2014]
- 911 Public Safety Telecommunicator (2014)
- IAEMD
- IAEFD
- Accredited Claims Adjuster & Risk Management (2013)
Bachelor of Arts - Criminal Justice
Keiser University
High School Diploma -
Lake Region High School
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