Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Bell

Winter Haven,FL

Summary

Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Telecommunicator III

Polk County Sheriff's Office
10.2023 - Current
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
  • Improved overall response efficiency by continually updating knowledge on local geography and street names.
  • Handled specialized communication systems such as TTY/TDD devices for assisting hearing-impaired callers, ensuring equal access to emergency services.
  • Ensured compliance with departmental policies and procedures while managing sensitive information on each call.
  • Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.

Complex Auto Claims Adjuster

State Farm
05.2022 - 10.2023
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
  • Successfully negotiated settlements with claimants and insurers.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.

Criminal Research Analyst

Cisive
02.2022 - 04.2023
  • Diligently processed background check requests, contributing to community safety initiatives.
  • Managed background check processes efficiently, ensuring timely completion while maintaining candidate privacy concerns.
  • Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
  • Facilitated criminal background check process for new hires.

Telecommunicator III

Polk County Sheriff's Office
02.2014 - 02.2022
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Trained and mentored new personnel hired to fulfill telecommunications roles.

Education

Bachelor of Arts - Criminal Justice

Keiser University
Ft. Lauderdale
06-2019

High School Diploma -

Lake Region High School
Eagle Lake, FL
06-2011

Skills

  • Call prioritization
  • Inbound Customer Service
  • Outbound Sales
  • Public Safety Awareness
  • Teamwork and Collaboration
  • Quick Thinking
  • Stress Tolerance
  • Emergency Management

Certification

  • FEMA Incident Command System Courses (ICS 100, 200, 242, 700 and 802) [2014]
  • 911 Public Safety Telecommunicator (2014)
  • IAEMD
  • IAEFD
  • Accredited Claims Adjuster & Risk Management (2013)

Timeline

Telecommunicator III

Polk County Sheriff's Office
10.2023 - Current

Complex Auto Claims Adjuster

State Farm
05.2022 - 10.2023

Criminal Research Analyst

Cisive
02.2022 - 04.2023

Telecommunicator III

Polk County Sheriff's Office
02.2014 - 02.2022

Bachelor of Arts - Criminal Justice

Keiser University

High School Diploma -

Lake Region High School

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Stephanie Bell