Stephanie Belom
New Smyrna Beach
Overview
10
10
years of professional experience
Work History
Virtual Assistant
RVA services llc
07.2025 - Current
- Managed scheduling and calendar organization for multiple executives, optimizing time allocation.
- Developed and maintained efficient filing systems to streamline information retrieval and storage.
- Coordinated interdepartmental communication, enhancing collaboration and project workflows.
- Created comprehensive reports on project status and team performance for stakeholder review.
- Implemented process improvements that significantly reduced response times for client inquiries.
- Oversaw logistics for virtual meetings, ensuring clarity through setup, documentation, and follow-ups.
- Conducted research to support strategic planning initiatives across teams.
- Monitored emails, organized inboxes, and prioritized messages for supervisor.
- Managed scheduling and calendar organization for efficient time management
- Assisted in communication with clients via email and phone
- Conducted research to support project development and task completion
- Created and maintained organized digital files for easy access
- Developed templates for reports and presentations to streamline processes
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
Survey Technician
GMRS
06.2019 - 10.2024
- Conducted land surveys with advanced equipment and software for precise measurements.
- Analyzed survey data to generate reports and maps for project planning.
- Collaborated with engineering teams to resolve site-specific challenges during surveys.
- Trained junior technicians on methodologies and equipment, enhancing team skills.
- Managed multiple projects concurrently while ensuring compliance with timelines and specifications.
- Implemented quality control measures to verify survey accuracy, boosting reliability.
Customer Service Representative
O.t.r
01.2016 - 04.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new staff on customer service protocols and systems.
- Implemented process improvements, reducing response times significantly.
- Managed escalated issues, ensuring timely resolution and customer retention.
- Analyzed customer feedback to identify trends and recommend solutions.
- Developed training materials for ongoing staff development initiatives.
- Collaborated with cross-functional teams to streamline operations and support goals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Led weekly team meetings to discuss performance metrics and strategies for improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Creative Writing
Miracosta College
Oceanside, CACertificate - Medical Assistant
Everest College
Melbourne, FLHigh School Diploma
Palm Bay Christian Academy
Melbourne, FL02.2007
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
Websites
Languages
English
Native or Bilingual
Timeline
Virtual Assistant
RVA services llc
07.2025 - Current
Survey Technician
GMRS
06.2019 - 10.2024
Customer Service Representative
O.t.r
01.2016 - 04.2019
No Degree - Creative Writing
Miracosta College
Certificate - Medical Assistant
Everest College
High School Diploma
Palm Bay Christian Academy