Stephanie Bennett

Quality Control & Data Analysis

• Pulled, analyzed, and documented stower performance data to identify trends and areas for improvement using Microsoft Word, and Excel
• Conducted audits, coached associates, and tracked progress, leading to a 50% increase in UPF and rate and a 50% reduction in multiple event DPMO
• Ensured adherence to the highest quality standards, aligning with Amazon’s 'Insist on the Highest Standards' principle

Customer Returns & Leadership

• Selected as the first associate trained in Customer Returns on shift and established a dedicated team
• Led training initiatives, ensuring accurate and efficient processing of customer returns, reinforcing 'Customer Obsession' by enhancing the customer experience
• Developed and streamlined workflows to improve efficiency and reduce errors

Learning Ambassador & Associate Development

• Trained and mentored new associates, fostering a culture of continuous learning and improvement ('Hire and Develop the Best')
• Provided hands-on coaching to ensure adherence to standard operating procedures, safety guidelines, and productivity expectations
• Demonstrated high judgment and problem-solving in guiding a team of 5-10 associates through challenges

Problem Solver & Operational Efficiency

• Diagnosed and resolved stowing and fulfillment issues to maintain workflow efficiency by fixing products
• Collaborated with cross-functional teams to reduce bottlenecks and optimize operational processes ('Dive Deep')
• Implemented data-driven solutions to enhance accuracy and productivity

• Managed a team of 5+, overseeing daily operations, customer service, inventory, and shipments
• Developed employee training programs, prep lists, and weekly plans to improve efficiency and service quality
• Strengthened leadership, problem-solving, and organizational skills