STEPHANIE BENNETT
Houston,TX
Summary
Highly responsible professional with 18 years of experience providing outstanding customer service, management, monetary handling, and clerical work. Passionate and motivated with a drive for excellence.
Overview
14
14
years of professional experience
Work History
Junior Compliance Officer
Mayfair Management Group
Houston, TX
09.2023 - Current
- Executed implementation of compliance policies and procedures.
- Conducted routine internal audits to ensure adherence to existing regulations.
- Evaluated and enhanced compliance-related processes and procedures.
- Provided guidance on regulatory requirements for business operations in order to ensure compliance.
- Created concise reports summarizing results of audit reviews and investigations.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Maintained detailed records regarding all activities associated with compliance initiatives.
Leasing Consultant
Mayfair Management Group
Houston, TX
09.2022 - 09.2023
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Property Manager/ Landlord
Huff Management Company, Inc.
Baton Rouge, LA
04.2016 - 07.2022
- Greeted visitors or callers and assisted with their inquiries.
- Established strong, professional relationships with the regional supervisor, head office, and residents by promoting team collaboration and providing exceptional service.
- Held meetings with prospective tenants to show units and property, and explained terms of occupancy using complex rules and regulations.
- Carefully screened tenancy applicants.
- Promptly responded to tenant complaints and concerns.
- Provided a 24-hour emergency on-call service for any tenant issues.
- Kept complex appealing by organizing regular maintenance and major repairs, and reported needed capital improvement projects to the maintenance supervisor.
- Operated office equipment such as fax, copier, scanner, and phone.
- Ordered office and maintenance supplies in a timely manner to keep the property running smoothly.
- Processed paperwork in compliance with RD, Tax Credit, and Fair Housing Programs.
- Attended yearly training from Rural Development and Low-Income Housing Tax Credit to ensure proper handling of tenant rights and abiding by the Fair Housing Act.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Property Manager/ Landlord
Pines Road, LLC
Shreveport, LA
06.2010 - 04.2016
- Greeted visitors or callers and assisted with their inquires
- Established strong, professional relationships with regional supervisor, head office and residents by promoting team collaboration and providing exceptional service
- Held meetings with prospective tenants to show units and property, and explained terms of occupancy using complex rules and regulations
- Carefully screened tenancy applicants
- Promptly responded to tenant complaints and concerns
- Provided a 24-hour emergency on-call service for any tenant issues
- Kept complex appealing by organizing regular maintenance and major repairs, and reported needed capital improvement projects to maintenance supervisor
- Operated office equipment such as fax, copier, scanner and phone
- Ordered office and maintenance supplies in a timely manner to keep property running smoothly
- Processed paperwork in compliance with RD, Tax Credit and Fair Housing Programs
- Attended yearly training from Rural Development and Low Income Housing Tax Credit to ensure proper handling of tenant rights, and abiding by the fair housing act
Education
Bachelor - Business Administration
American InterContinental University - Online
Houston, TX01.2024
Skills
- Customer service-focused
- Affordable housing programs knowledge
- Knowledge of RD and LIHTC Regulations
- Reliable
- Dedicated
- Consistent
- Leasing and sales
- Marketing and advertising
- Monetary Handling
- Microsoft Office
- Team Leadership
- Sales proficiency
- Conflict resolution
- Budgeting and finance
- Extremely organized
- Document scanning
- Documentation
- Materials preparation
- Inspection reviews
- Product and service knowledge
- Public speaking
- Project management
- Outbound and inbound calls
- Self-motivated
- Powerful negotiator
- Strong verbal communication
- Complaint resolution
- Staff development
- Report writing
References
References available upon request.
Timeline
Junior Compliance Officer
Mayfair Management Group
09.2023 - Current
Leasing Consultant
Mayfair Management Group
09.2022 - 09.2023
Property Manager/ Landlord
Huff Management Company, Inc.
04.2016 - 07.2022
Property Manager/ Landlord
Pines Road, LLC
06.2010 - 04.2016
Bachelor - Business Administration
American InterContinental University - Online
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