Stephanie Benson
Marketing Director / Executive Assistant
Louisville,KY
Summary
Exceptional Communications and Marketing/ Executive Assistant with over 20 years of experience and commitment to customer service. Ability to provide productive relationships and resolve issues to win customer loyalty. Enthusiastic, knowledge-hungry learner who loves challenges and quickly assimilates new concepts. Positive attitude, quick learner and resourceful. I take pride in my work ethic and I always have the upmost respect for my employer, customers and colleagues.
Overview
23
23
years of professional experience
Work History
Marketing Director and Executive Assistant
East Louisville Oral Surgery And Dental Implants
Louisville, KY
02.2006 - Current
- Responsible for evolved new business strategies to bring in new patient referrals.
- Create unique and engaging content for social media platforms including our company website and Facebook.
- Cultivate and deepen productive client relationships to bring in more patient referrals.
- Write and prepare creative yearly marketing plans to produce crisp new marketing ideas.
- Work closely with the office manager to create and maintain marketing materials for presentations and weekly referring office visits.
- Stay updated with latest marketing concepts and techniques.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Increase brand awareness by developing public relations campaigns and monthly newsletters.
- Plan and execute events internally and externally which have previously included media covered charity events.
- Compile spreadsheets for referral data to forecast accurate new patient productivity.
- Maintaining comprehensive and accurate records for the doctors.
- Provide administrative assistance with writing emails, drafting memos and preparing communications on the doctor's behalf.
- Manage the doctor's calendar by scheduling appointments with referring doctors along with preparing any materials or patient records.
- Manage the doctor's calendar by scheduling appointments with referring doctors along with preparing any material or patient records.
- Quickly and efficiently respond and resolve any incoming requests or issues from referring clients.
- Accurate scheduling and compiling patient records for upcoming surgeries.
- Responsible for calculating and presenting accurate treatment plans to new clients.
- Shared responsibility in Accounts Receivables and Collections.
Executive Assistant / Marketing Director
Greater Smiles
Louisville, KY
01.1999 - 01.2005
- Executive assistant to the doctor included but not limited to quickly and politely answering phones, scheduling patient consults, calculating and presenting treatment plans, daily reports.
- Assisting chairside to the doctor aiding in excellent patient care.
- Analyzing monthly reports to accurately determine patient productivity and reporting it to the doctor.
- Marketed referring offices to bring in new patients with creative and innovative monthly contests.
- Implemented Louisville's "Tooth Fairy" Hygiene program visiting elementary schools as the Tooth Fairy and providing dental information and free dental products to the students.
Outside Sales Representative
Nextel Communications
Louisville, KY
01.1997 - 01.1999
- Completed daily outbound calls to obtain new clientele.
- Created sales contacts with on-and off-premise accounts.
- Consulted with businesses to supply accurate product and service information.
- Worked independently with minimal supervision.
- Established new accounts through cold calling and personal visits to potential customers.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Performed outside business-to-business sales with proven proficiency in prospecting.
- Completed all call reports, paperwork and on going personal training by required deadlines.
- Demonstrated consistent track record of overachieving sales quotas.
- Built strong client rapport to establish a network of connections.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed customer relationships and increased overall company sales.
- Attended monthly sales meetings and all required sales trainings.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Exhibited proven ability to set and achieve company defined sales goals.
Education
High School Diploma -
Franklin County High School
Frankfort, KYMarketing/Communications
Lexington Community College
Lexington, KYSkills
Business communications
Online and traditional marketing
Time management
Organization, prioritizing, and multi-tasking
Administrative support
Event Coordination
Scheduling
Marketing and advertising
Fact checking
Works well under pressure
Quick learner
Positive Attitude
Flexibility
Strong verbal and written communication skills
Strong computer and internet research skills
References
Tisha Callis (502)330-8721
Stacie Smith (317)903-5312
Mary Walters (859)801-0644
Timeline
Marketing Director and Executive Assistant
East Louisville Oral Surgery And Dental Implants
02.2006 - Current
Executive Assistant / Marketing Director
Greater Smiles
01.1999 - 01.2005
Outside Sales Representative
Nextel Communications
01.1997 - 01.1999
Marketing/Communications
Lexington Community College
High School Diploma -
Franklin County High School