Stephanie BENTON
Austell,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wendy's
Kennesaw, GA
11.2014 - 07.2024
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
ED'S Country cooking
Phenix City, AL
10.2005 - 11.2014
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
Supervisor
H & I Janitorial
Valley , AL
04.1995 - 10.2005
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
Christian Academy Correspondence School
Townsend, GA05-2021
Skills
- Recruiting and interviewing
- Sales monitoring
- Cost Reduction
- Product and service knowledge
- Employee Scheduling
- Task Delegation
- Money Handling
- Team motivation
- Financial Management
- Orientating and training
- Budgeting and finance
- Staff Supervision
Certification
- SERV SAFE LICENCE
Accomplishments
- HIGH SCHOOL DIPLOMIA , DENTAL SCHOOL , SERV SAFE LICENCE
Timeline
Assistant Manager
Wendy's
11.2014 - 07.2024
Assistant Manager
ED'S Country cooking
10.2005 - 11.2014
Supervisor
H & I Janitorial
04.1995 - 10.2005
High School Diploma -
Christian Academy Correspondence School
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