Stephanie Berenize Gonzales

• Supervised children's activities, ensuring safety and engagement during playtime..
• Maintained open communication with parents regarding daily activities.
• Assisted in establishing routines that promote healthy habits and discipline among children.

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• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved customer inquiries efficiently through multiple communication channels, ensuring satisfaction and retention.
• Trained new associates on protocols and system navigation, applying a supportive work environment.