Stephanie Berger
Edmond,OK
Summary
Experienced warranty manager for new home construction with a track record of managing cost control and resolving legal disputes in the new home construction industry. Skilled in maintaining strong customer relationships, financial tracking, and leading teams to ensure project success. Demonstrates a strong ability to navigate challenges and drive continuous improvement in warranty processes and client satisfaction.
Overview
24
24
years of professional experience
Work History
Warranty Manager
Nu Homes, 4Corners Homes and The Craft Homes
Edmond, OK
04.2019 - Current
- Strengthened customer relationships across three corporate divisions with targeted communication strategies.
- Documented warranty items by generating logs within Wrike and Hyphen BuildPro for effective communication.
- Led a team of technicians to streamline warranty processes, enhancing efficiency across three business units.
- Facilitated discussions in weekly meetings to monitor and manage open warranty cases.
- Directed management of expenses related to warrantable items.
- Resolved legal disputes through strategic negotiation, safeguarding company interests and maintaining client trust.
- Conducted thorough checks on spec homes before market listing.
Purchasing Administrator
4Corners Homes
Edmond, OK
08.2015 - 10.2019
- Create estimates and budgets based off of purchasing agreements
- Enter all estimates and budgets into cloud based accounting system
- Issue purchase orders and maintain correct pricing
- Maintain budgets and subcontractor pricing agreements
- Release payments for subcontractors on a weekly basis
- Organize quarterly subcontractor meetings
- Apply for monthly and quarterly rebates
- Budget and process non-standard options and change orders
- Head the daily huddle calls
- Assist in pricing negotiations for all subcontractors
- Procure building permits from various cities and townships
- Process and approve payments for subcontractors based on their completion of projects
Operations and Construction Coordinator
Clear Creek Construction
Edmond, OK
06.2014 - 05.2015
- Create and maintain comprehensive project filing system
- Integrate CSI coding to company filing system and to AP/AR system
- Assist in registering company in various states that had new construction projects
- Migrate accounting services from Quickbooks to Ventus
- Assist in completion and submission of bid documents
- Perform sub/supplier database functions, including tracking subcontracts, purchase orders, and insurance for subcontractors
- Prepare project files for office and field use
- Perform job cost set up procedures
- Process & distribute pay requests
- Process receivables from customers
- Produce various accounting reports
- Process periodic progress reports, photos as required
Project Manager Assistant
Atlas General Contractors
Oklahoma City, OK
03.2010 - 06.2013
- Obtain bid documents
- Created 2nd tier lien waiver system
- Maintain cloud based documents
- Maintain tablet based project documents
- Post addenda to plans and specification books
- Attend pre-bid meetings and walk-throughs
- Perform sub/supplier database functions, including tracking subcontracts, purchase orders, and insurance for subcontractors
- Process subcontractor periodic applications for payment and invoices in Timberline
- Prepare project files for office and field use
- Process project contracts and related documents in Timberline accounting, distribution of all documents
- Perform job cost set up procedures
- Process & distribute pay requests
- Produce various accounting reports
- Process periodic progress reports, photos, etc
- As required
- Monitor department office supplies & equipment
- Maintain organization of department files
- Process all employment applications and new hire paperwork
- Process drug screens and back ground checks
- Assist in creating marketing documents
Project Manager Assistant
Nabholz Construction Services
Oklahoma City, OK
06.2001 - 07.2010
- Obtain bid documents, process deposit check requests
- Perform sub/supplier database functions
- Prepare project files
- Process project contracts and related documents, distribution
- Perform job cost set up procedures
- Process subcontract & P.O
- Amendments & distribute
- Update job cost & commitments
- Process & distribute pay requests
- Produce various accounting reports
- Process periodic progress reports, photos as required
- Maintain organization of department files
- Timberline Gold accounting, including Invoice Router
- Maintain personnel files
- Process employee monthly expenses
- Process all employment applications and new hire paperwork
- Process drug screens and back ground checks
- Process weekly and bi-weekly payroll
Education
AA - Early Childhood Education
Rose State College
Midwest City, OK01.2001
Skills
- Team managment
- Finacial tracking
- Project coodination
- Client relation management
- Claim processing
- Policy enforcement
- Order management
- Warranty analysis
- Cost control
- Escalation handling
- Records review
Accomplishments
- Employee of the Month July 2017
- Employee of the Year 2019
Timeline
Warranty Manager
Nu Homes, 4Corners Homes and The Craft Homes
04.2019 - Current
Purchasing Administrator
4Corners Homes
08.2015 - 10.2019
Operations and Construction Coordinator
Clear Creek Construction
06.2014 - 05.2015
Project Manager Assistant
Atlas General Contractors
03.2010 - 06.2013
Project Manager Assistant
Nabholz Construction Services
06.2001 - 07.2010
AA - Early Childhood Education
Rose State College
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