Stephanie Stein
New Ulm,MN
Summary
Personal care assistant with strong track record in client care and support. Known for delivering high-quality care with a positive attitude and adapting to every department and individual patient needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
13
13
years of professional experience
Work History
PCA - Float Pool
Mayo Clinic Health System
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Communicate with coworkers regarding patient care and well being.
Licensed Medicare Sales Agent
Self Employed Services
04.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Review current plans to ensure clients are getting all the benefits they are entitled to.
- Monitor changes in insurance industry to stay compliant with relevant laws and regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Marketing Specialist - Account Manager
Health Systems Sciences LLC
08.2021 - 10.2022
- Exceeded monthly quota and grew private sector sales by 400%
- Developed and implemented pricing structure for federal and private sector locations
- Manage scheduling for service work and certifications for both federal and private sector locations
- Facilitated entire sales process from introducing our company to earning their business and managing their account
- Liaised between account holders and various departments.
- Oversaw new business development and customer servicing.
- Educated customers on certification processes and updated account information to maintain high standards of customer service.
- Reinvented team interaction with prospective customers by developing innovative and creative sales pitch.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Services and Sales Associate
Farm Bureau Financial Services
06.2020 - 08.2021
- Complete workflows on a daily basis
- Maintained customer satisfaction with quick and knowledgeable answers regarding their policies
- Engaged with customers to effectively build rapport and lasting relationships.
- Scanned in and Organized customer documents within our company filing system
- Managed all service request within our book of business
- Quoted new private and commercial business
- Preformed 360 reviews of policies with clients to ensure their policies were up to date and the client completely understood their polity.
Automotive Sales Consultant
Mankato Motors
03.2019 - 06.2020
- Averaged 13 units monthly in new and pre-owned vehicle sales while maintaining CSI score of 98 or higher during a rolling 12-month period while maintaining gross profit margin
- Conduct over 100 phone calls per week and numerous emails speaking to prospective clients about vehicles, current incentives, and finance options
- Expanded client base through positive, professional relationships with customers that has led to repeat business and referrals
- Empower customers with product knowledge and presentations, while earning customer satisfaction and sale of vehicle
- Maintained customer satisfaction by making follow up calls addressing customer needs and concerns
- Scheduled appointments with interested customers to discuss vehicle needs and gather more information regarding their payment goals and financial situation
- Responsible for inspecting, preparing, and presenting vehicles for customers
- Consistently completed product knowledge training on quarterly basis
Skilled Factotum
Dews Crew
06.2012 - 06.2019
- Responsible For customer services and acted as a liaison between company and client
- Used sophisticated rigging and climbing techniques to cut dead tree limbs away from the road right away and client residence
- Operated excavator, pay loader, skid loader, trucks, trailers, chain saws and other equipment and tools
- Provided tree maintenance for aesthetic and safety reasons, including removing unnecessary tree parts, tree sections that pose a danger, and reshaping trees to improve their aspect
- Consistently exceeded client expectations by maintaining a clean and well represented job site which directly led to additional business opportunities
- As part of a team, performed a variety of landscaping, concrete pouring, iron scrapping and farm animal maintenance in such a manner as to maintain high customer satisfaction
- Marketed and promoted services through logo creation, word of mouth advertising and company branded product
Automotive Sales Consultant
Weelborg Chevrolet
01.2017 - 07.2018
- Negotiated pricing and competitive interest rates along with monthly payments for the financing of the vehicle with the customer and the Sales Manager
- Developed rapports with customers that allowed for continuity to work as their liaison between them and Sales Managers
- Gathered personal information from customers to obtain credit history to assist with broadening their financing options
- Discussed alternate financing options and ensured realistic expectation in order to put a vehicle purchase together
- Consistently presented vehicles that encompassed the customers' needs and wants along with fitting into their budget
- Delivered quality customer service throughout the purchase and continue to assist after vehicle purchase
Registered Nurses Assistant
Oak Hills
01.2016 - 01.2017
- Responsible for training new hires
- Provided simultaneous medical care plans to over 30 residents at any given time
- Assisted adult and geriatric patients with ADLs, perform safety checks, and chart per policy of the facility
- Maintained accurate records of patient care, condition, progress and concerns
- Responsible for training new hires
- Performed and recorded vital signs while being cognizant of any changes of residents health or abnormal behavior and assisted nurses with treatments as directed
- Charted patient care daily in both written and digital formats
- Provided companionship to patients and families and coordinate communications between involved professionals as needed
- Comforted and provided emotional aid to patient/family members and even had several residents refuse care from other RNAs
- Acted as client advocate and ensured their health, welfare and morale were top priority
Education
Accident And Health Insurance License -
Exam FX
Online2023
Life Insurance License -
Exam FX
Online2023
Property And Casualty Insurance Licenses -
Exam FX
Online2021
Registered Nursing Assistant Certification -
Tested Out Without Courses
2016
High School Diploma -
Sleepy Eye High School
Sleepy Eye, MN2012
Skills
- Excellent Communication and Problem-Solving Skills
- Time Management
- Strong Relationship Building Skills
- Easily transitions to different departments
- Excellent Customer Service
- Experienced with Microsoft Word, Excel, and outlook
- Account Management
- Experience with various CRM programs
Timeline
PCA - Float Pool
Mayo Clinic Health System
01.2024 - Current
Licensed Medicare Sales Agent
Self Employed Services
04.2023 - Current
Marketing Specialist - Account Manager
Health Systems Sciences LLC
08.2021 - 10.2022
Services and Sales Associate
Farm Bureau Financial Services
06.2020 - 08.2021
Automotive Sales Consultant
Mankato Motors
03.2019 - 06.2020
Automotive Sales Consultant
Weelborg Chevrolet
01.2017 - 07.2018
Registered Nurses Assistant
Oak Hills
01.2016 - 01.2017
Skilled Factotum
Dews Crew
06.2012 - 06.2019
Accident And Health Insurance License -
Exam FX
Life Insurance License -
Exam FX
Property And Casualty Insurance Licenses -
Exam FX
Registered Nursing Assistant Certification -
Tested Out Without Courses
High School Diploma -
Sleepy Eye High School
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