Stephanie Betancourt
North Hills,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Target
Van Nuys, CA
04.2020 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Front End Associate
Target
08.2017 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Psychology
Los Angeles Valley College
Van Nuys, CA07.2027
Skills
- Customer Service
- Guest accommodations
- Detail Oriented
- Guest Relations
- Issue Resolution
- Financial Transactions
- Flexible Schedule
- Payment Processing
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Reliability and punctuality
- Organizational abilities
- Complex Problem-Solving
- Refund handling
- Fraud Prevention Strategies
- Critical thinking abilities
Languages
Spanish
Professional Working
Timeline
Guest Service Representative
Target
04.2020 - 01.2024
Front End Associate
Target
08.2017 - 10.2019
No Degree - Psychology
Los Angeles Valley College
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