Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Betancur

Fort Myers

Summary

Experienced professional with diverse background in various industries, demonstrating adaptability and quick learning ability. Proven track record of effective collaboration with team members to achieve shared goals. Exceptional customer service skills, coupled with strong aptitude for marketing and computer proficiency. Committed to delivering outstanding results and continuously enhancing skill sets to drive success in the ever-evolving job market.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Catering/Banquet Server for Super Bowl LIV2020

Centerplate, Inc.
05.2019 - Current
  • Prepare, store and/or transport food items following all safety and sanitation standards
  • Assist in event set up and/or breakdown as needed
  • For waitstaff, provide friendly and efficient service
  • Maximize Centerplate’s catering revenue through creative sales techniques and customer focus
  • Work to promote and participate in team environment concepts
  • (On-call)

Client Care Specialist I - Contractor

Cognia Call Center
01.2022 - 12.2024
  • Provided first-line support primarily via the phone to external and/or internal customers for all requests for assistance for the organization, including support for product orders, web-based applications, and accreditation/school improvement process


  • Resolved problems by clarifying issues, researched and explored answers and alternative solutions, implemented solutions, and escalated unresolved problems
  • Applied basic application and software troubleshooting skills for different devices, operating systems, browsers, and downloads and installation of software
  • Logged customer calls into the ticketing system
  • Provided support on contract and project-based initiatives

Buccaneers Guest & Member Relations Coordinator/Game Day Staff

Tampa Bay Buccaneers
07.2021 - 02.2023
  • Assist with event day operations within an assigned area, acting as a point of contact for suite holders on event/game day
  • Assist with Season Ticket Holder event creation, planning and communications
  • Deliver quality customer service for all fans in parking lots, entry/exit gates, plaza, ticket office, concierge desks, elevator services, concession stands and concourses
  • Proactively approach fans to help answer questions around the stadium on game day
  • Make business and procedure recommendations based on observations and conversations with fans
  • Handle all guest-related matters in a professional and courteous manner
  • Provide information on NFL clear bag policy to guests


Florida Blue

Agent
04.2020 - 02.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Recreation Attendant

Hyatt Regency Coconut Point Resort & Spa
05.2018 - 12.2020
  • Followed company policies and procedures; ensured uniform and personal appearance was clean and professional; maintained confidentiality of proprietary information; protected company assets
  • Attended to guest and group special needs and solved tricky problems with confident graciousness
  • Kept a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit
  • Welcomed and acknowledged all guests according to company standards; anticipated and addressed guests’ service needs; assisted individuals with disabilities; thanked guests with genuine appreciation
  • Spoke with others using clear and professional language; answered telephones using appropriate etiquette
  • Developed and maintained positive working relationships with others; supported team to reach common goals
  • Processed payments for rental equipment, recreation activities, facility rentals, or retail sales
  • Compiled with quality assurance expectations and standards
  • Posted all charges that pertain to a guest bill (individual, group master, or city ledger accounts)
  • Handled special service requests including securing of guest valuables in safety deposit boxes
  • Reached, bent, twisted, pulled, and stooped; moved, lifted, or carried objects weighing less than or equal to30 pounds; stood, sat, or walked for an extended period
  • Performed other reasonable job duties as requested

Secretary/Receptionist

West Coast Design Build
05.2020 - 08.2020
  • Data entry, typing documents, bookkeeping, QuickBooks, and archival maintenance
  • Managing reports, shipping, ordering on MS Excel
  • Oversee sales and expenses, tracking daily transactions, and forecasting and budgeting future earnings
  • Charge of clients billing and accounting duties
  • Filling permits as well as contracts
  • Scheduling appointments, emailing clients, arranging couriers, screening phone calls
  • Generating the schedule for the week and keeping up with payroll
  • Preparing PowerPoints presentation and distribute meeting materials
  • Maintain confidential information
  • Create and maintain referral database for all specialists and outpatient facilities

Education

General Bachelor Transfer Degree - Sports Management

Broward Community College
Broward, FL

Skills

  • Sports Event Coordination
  • Office Suite Expertise
  • Experienced in Team/League Inventory Analysis
  • Proficient Verbal Interaction
  • Proficient Time Management
  • Leadership and Training
  • Proficient Written Communication
  • Efficient Data Management
  • Client Relations
  • Telecommunications Proficiency
  • Strategic Marketing Techniques
  • Quantitative Data Analysis

Certification

  • Athletic Trainer Certification February2014 to Present
  • CPR/First Aid

Timeline

Client Care Specialist I - Contractor

Cognia Call Center
01.2022 - 12.2024

Buccaneers Guest & Member Relations Coordinator/Game Day Staff

Tampa Bay Buccaneers
07.2021 - 02.2023

Secretary/Receptionist

West Coast Design Build
05.2020 - 08.2020

Florida Blue

Agent
04.2020 - 02.2023

Catering/Banquet Server for Super Bowl LIV2020

Centerplate, Inc.
05.2019 - Current

Recreation Attendant

Hyatt Regency Coconut Point Resort & Spa
05.2018 - 12.2020

General Bachelor Transfer Degree - Sports Management

Broward Community College

Similar Profiles

CREATE PROFILE
Stephanie Betancur