Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Bethell

Sarasota,FL

Summary

Dynamic customer service professional with extensive experience at Publix Supermarkets, excelling in complaint resolution and building rapport. Proven ability to manage high call volumes while training new hires and enhancing customer satisfaction through effective communication and product knowledge. Skilled in transaction management and maintaining a positive brand image.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Staff

Publix Supermarkets Retail Store
06.2020 - Current
  • Manage a high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting premier customer service.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
  • High volume of cash handling for end of the night in Cash office and an ALL cash handling for Florida Lottery
  • Trained Western Union Agent in sending and receiving money to other countries and throughout the US. Using the Dodd Frank Act and HIPPA.
  • Money Orders and franking personal checks
  • Making sure I hold a boost of morale for others and welcome and thanking our customers for choosing us to shop at.

Receptionist, Kennel Assistant

Venice Pines Veterinary Clinic
09.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly assistance
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Helped take weights for each animal before appointments.
  • Trained Kennel assistant to administer medications
  • Able to remain a calm demeanor under high pressure situations

Education

GED -

Suncoast Technical College
Sarasota, FL
02.2024

Skills

  • Assertiveness
  • Customer focus
  • Complaint handling
  • Problem resolution
  • Complaint resolution
  • Building rapport
  • Transaction management
  • Brand representation

Certification

  • CNA - Certified Nurse Assistant

Timeline

Customer Service Staff

Publix Supermarkets Retail Store
06.2020 - Current

Receptionist, Kennel Assistant

Venice Pines Veterinary Clinic
09.2019 - 03.2020

GED -

Suncoast Technical College

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