Stephanie Beverly
Madison Heights,VA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Server III
Westminster Cantebury Of The Blue Ridge
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for anenjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Administrative Clerk
Campbell County Public Library
01.2020 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected and processed fines on overdue library materials.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Closely monitored front desk visitors to maintain secure and clean environment.
Sales Associate
Ollie's
09.2021 - 08.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $100] or more per shift.
- Greeted over 100 customers per day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Assistant Manager
Check Into Cash
12.2015 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Associate
Kohls Department Store
05.2009 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Master of Science - Library And Information Science
Old Dominion University
Norfolk, VA08.2024
Bachelor of Arts - Political Science
University of Lynchburg
Lynchburg VA08.1997
Skills
- Customer Follow-Up
- Professional Correspondence
- Database Entry
- Spreadsheet Development
- Schedule Management
- Complex Transaction Processing
- Administrative and Clerical Support
- Word Processing
- Microsoft Office
- Budget Support
- Documentation and Recordkeeping
- Information Assistance
- Serve Customer Needs
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
Additional Information
I have experience in working in an Academic library as a college student as a Shelver for 4 years. I have also worked as an Adjunct Faculty at National Business College in Computers.
Timeline
Server III
Westminster Cantebury Of The Blue Ridge
02.2024 - Current
Sales Associate
Ollie's
09.2021 - 08.2022
Administrative Clerk
Campbell County Public Library
01.2020 - Current
Assistant Manager
Check Into Cash
12.2015 - 01.2020
Sales Associate
Kohls Department Store
05.2009 - 12.2015
Master of Science - Library And Information Science
Old Dominion University
Bachelor of Arts - Political Science
University of Lynchburg
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