Stephanie Bicknell
Edmonds
Work Preference
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Westin Hotel
08.2024 - 08.2025
- Managed guest check-in and check-out processes, ensuring smooth operations within a 900 room convention hotel.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments based on guest preferences and special requests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Operations Manager
LA Fitness
08.2023 - 06.2024
Private Nanny
Private Home
10.2022 - 08.2023
Operations Manager
LA Fitness
02.2022 - 10.2022
- Conducted regular audits to maintain compliance with safety standards
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Front Desk Receptionist
LA Fitness
08.2021 - 02.2022
- Greeted and assisted members, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls and inquiries, providing accurate information to members and guests.
Sales Associate
Lululemon
09.2019 - 03.2020
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Maintained product displays and merchandise organization to optimize store presentation and accessibility.
- Processed transactions efficiently, ensuring accuracy in sales and cash handling procedures.
Front Desk Associate
24 Hour Fitness
09.2018 - 09.2019
- Greeted and checked in members, ensuring a welcoming atmosphere.
- Managed member inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of front desk area.
- Handled cash transactions and balanced daily registers accurately
Education
No Degree - Spanish Language And Literature
Edmonds Community College
Lynnwood, WASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Administrative skills
- Front desk management
- File management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Received a job promotion within 6 months of hire date due to outstanding performance.
Timeline
Front Desk Agent
The Westin Hotel
08.2024 - 08.2025
Operations Manager
LA Fitness
08.2023 - 06.2024
Private Nanny
Private Home
10.2022 - 08.2023
Operations Manager
LA Fitness
02.2022 - 10.2022
Front Desk Receptionist
LA Fitness
08.2021 - 02.2022
Sales Associate
Lululemon
09.2019 - 03.2020
Front Desk Associate
24 Hour Fitness
09.2018 - 09.2019
No Degree - Spanish Language And Literature
Edmonds Community College