Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Biondo

Minneapolis,MN

Summary

Collaborative and engaging Manager with 15+ years of experience in achieving impressive results within a variety of roles and organizational environments. History of cultivating a positive work environment while maximizing operational efficiency and meeting performance targets. Skilled in coaching and mentoring team members to achieve individual and collective goals, with a strong commitment to continuous improvement. Excellent communication, problem-solving, and conflict resolution abilities, combined with a keen attention to detail and a passion for delivering excellence in customer service. Committed to fostering a culture of excellence, collaboration, and continuous learning within the work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Learning Program Manager

Employbridge
11.2022 - 03.2024
  • Promoted into strategic role centered on development and execution of robust employee learning programs for all employee levels in organization.
  • Created and led leadership workshops focused on driving business results through accountability and empathy, using data to drive action planning, and team development.
  • Worked closely with key stakeholders across all departments to identify training needs and assessed impact of training programs, updating content as necessary to ensure effectiveness.
  • Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
  • Spearheaded digital adoption strategy by leveraging WalkMe software as a dynamic content builder for new hire training, company-wide rollouts, and system updates.

Regional Operations Leader

Employbridge
05.2019 - 11.2022
  • Pivoted into leadership role that focused on cultivating and delivering impactful training to internal teams on company values and best practices.
  • Collaborated with teams to develop and deliver over 30 virtual small group learning sessions covering various topics such as technology, communication, system optimization, and relationship building.
  • Played lead role in supporting company acquisitions by facilitating virtual workshops for colleagues transitioning to new ATS platforms.

Staff Performance Manager

Employbridge
06.2017 - 05.2019
  • Achieved 32% reduction in recruitment costs by implementing initiatives to enhance associate engagement and retention.
  • Orchestrated Quarterly Business Reviews with clients, providing comprehensive market analysis reports and delivering impactful presentations to foster trust and strategic alignment.
  • Oversaw several human resource functions for 100+ employees, including employee relations with goal of resolving conflicts and maintaining a positive work environment.

Front End Coordinator

Wedge Community Co-op
04.2009 - 06.2017
  • Enhanced customer satisfaction by effectively managing front-end operations and promptly addressing concerns.
  • Increased overall operational efficiency by delegating tasks according to individual strengths and abilities.

Education

Certificate - Herbal Studies & Business Administration

Minneapolis Community And Technical College
Minneapolis, MN
12.2015

Skills

  • Employee Retention
  • Coaching/Mentoring
  • Leadership Training
  • Detail Oriented
  • In-Person & Remote Training
  • Complaint Resolution
  • Performance Management
  • Change Management
  • Verbal & Written Communication

Certification

WalkMe - Digital Adoption Builder 1

Timeline

Learning Program Manager

Employbridge
11.2022 - 03.2024

Regional Operations Leader

Employbridge
05.2019 - 11.2022

Staff Performance Manager

Employbridge
06.2017 - 05.2019

Front End Coordinator

Wedge Community Co-op
04.2009 - 06.2017

Certificate - Herbal Studies & Business Administration

Minneapolis Community And Technical College

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Stephanie Biondo