Stephanie Bird
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Branch Manager
UMB Bank
09.2023 - Current
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Services Manager
Ulta Beauty Inc.
St Louis, MO
03.2023 - 09.2023
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Effectively supervised staff of 25 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Senior Talent Acquisition Specialist
Gateway Wireless
Cape Girardeau, MO
02.2021 - 02.2023
- Sourced and screened candidates for 19 stores in sales and marketing roles and worked with hiring managers to coordinate interviews, offers and onboarding across the county.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts through media kits.
- Analyzed data from previous and current marketing campaigns to improve future results.
Personal Banker
Commerce Bank
06.2019 - 02.2021
- Sourced and screened candidates for 19 stores in sales and marketing roles and worked with hiring managers to coordinate interviews, offers and onboarding across the county.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts through media kits.
- Analyzed data from previous and current marketing campaigns to improve future results.
Education
Bachelor of Science - Mass Communication/Public Relations
Southeast Missouri State University
Cape Girardeau, MO12.2013
Skills
- Evaluation of Marketing Campaigns
- Self-Motivated
- Digital Communications
- Social Media Content Creation
- Active Listening
- Mergers and Acquisitions
- Hiring and Retention Strategies
- Employee Relations
Timeline
Branch Manager
UMB Bank
09.2023 - Current
Services Manager
Ulta Beauty Inc.
03.2023 - 09.2023
Senior Talent Acquisition Specialist
Gateway Wireless
02.2021 - 02.2023
Personal Banker
Commerce Bank
06.2019 - 02.2021
Bachelor of Science - Mass Communication/Public Relations
Southeast Missouri State University