Stephanie Birkhead
Ponca City
Summary
Dynamic Operations Manager with a proven track record at Advantage Office Products LLC, enhancing efficiency and increasing profits through strategic workflow optimization and effective vendor management. Skilled in problem-solving and customer relationship management, I successfully led change initiatives and improved inventory processes, driving customer satisfaction and operational excellence. I started in the office supply industry over 30 years ago. Started as a clerk and moved into management, then on to upper management.
Overview
30
30
years of professional experience
Work History
Operations Manager
Advantage Office Products LLC
03.2006 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Amarillo High School
Amarillo, TXSkills
- Problem-solving
- Operations management
- Customer service
- Inventory management
- Policies and procedures implementation
- Workflow optimization
- Customer relationship management (CRM)
- Project planning and development
- Invoice processing
- Retail operations management
- Business administration
- Purchasing and procurement
- Vendor sourcing
- Contract management
Accomplishments
Successfully entered the emarket industry with stores on Amazon, Walmart, Newegg and GSA.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Operations Manager
Advantage Office Products LLC
03.2006 - Current
High School Diploma -
Amarillo High School