Stephanie Bishop

• Manage daily operations of health care facilities, overseeing department of 25 employees.
• Oversaw hiring process for new employees, selecting candidates who aligned with practice's mission and values.
• Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
• Develop and arrange continuing education opportunities for all staff to increase knowledge and skills.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Developed policies and procedures for effective practice management.
• Actively maintain up-to-date knowledge of applicable state and Federal laws, regulations and health insurance policies.
• Contact providers to discuss status of billing and reimbursement process to ensure account resolution.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Improved practice revenue through effective financial management and strategic cost
• Developed and Implemented improved employee handbook in both English and Spanish
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Ordered all office supplies and kept check on inventory levels.
• Initiated cross training program of all non-clinical staff to maximize scheduling efficiency

• Contributed to successful projects by providing essential administrative support and resource management.
• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Updated reports, managed accounts, and generated reports for company database.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Actively participated in recommendations for disciplinary actions for Field Personal to verify compliance with industry regulations and ensuring Quality Assurance and enhanced credibility.

*Greensboro, NC received national recognition as #1 in 2011

• Established and launched a new mortgage company, overseeing all aspects of its inception and initial operations.
• Expedited closing process by effectively communicating with all parties involved in transactions, including title companies, attorneys, and borrowers.
• Developed targeted marketing strategies to generate new leads and increase business opportunities in local market.
• Assisted clients with navigating complex mortgage regulations while guiding them through each step of application process.
• Conducted comprehensive financial analyses to determine borrower eligibility for various mortgage programs based on credit history, income stability, and debt ratios.
• Proactively identified solutions for customers experiencing credit issues.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Streamlined application processes, resulting in faster approvals and timely closings for clients.
• Maintained accurate records of client interactions using CRM software to ensure smooth communication throughout lending process.
• Ensured regulatory compliance by staying current on changing rules, guidelines, and lender requirements for North Carolina.

• Developed and Implemented new universal system to replace legacy system
• Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Provide training and support for 7000+ employees

• Developed, implemented and managed the National Service Call Center.
• Established positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
• Oversaw successful implementation of new technology platforms that enhanced agent efficiency and provided valuable insights into customer behavior.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
• Recruited, trained and onboarded new agents, maintaining exceptional service standards.
• Developed and implemented customer service policies and procedures.