Stephanie Bishop
Brentwood,TN
Summary
Results-oriented management professional with a strong background in processes, contracts, and client/customer relations. Exceptional communication, multitasking, and organizational abilities. Adept at problem-solving and eager to learn new skills. Committed to contributing to team success and achieving positive outcomes. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Experienced in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and unwavering commitment to excellence. Strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success while continuously learning and growing professionally.
Overview
22
22
years of professional experience
Work History
Solutions Specialist/Patient Support Specialist/Senior Reimbursement Case Manager
Phyz Healthcare Solutions/Caremetx
01.2019
- Handles Rx verification, obtains prior authorizations, communicates with pharmacies and doctors, trains employees, and oversees operations.
Operations Supervisor
Caremetx
02.2023 - Current
- Monitors employee job performance, conducts performance reviews, assists with coaching and hiring, develops training documents, maintains communication with staff, identifies program issues, and analyzes reports.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Patient Account Services Coordinator
Pathgroup Labs, LLC
09.2018 - Current
- Oversees 12 employees, trains staff, runs reports, analyzes accounts, resolves payer issues, and reviews insurance contracts.
- Streamlined account management processes for improved efficiency and productivity.
- Managed multiple accounts simultaneously, prioritizing tasks for optimal results.
Patient Account Representative
PathGroup Labs, LLC
05.2016 - Current
- Follows up on processed accounts, resolves account rejections, communicates with various departments, and handles high call volumes.
Customer Service Representative
The Little Clinic
11.2015 - 04.2016
- Received inbound calls from patients, explained billing processes, and processed payments.
Collections Specialist & Insurance Verification Specialist
Renal Advantage, Inc. (RenaLab)
01.2008 - 04.2011
- Called insurance companies for payments, verified patient insurance, and processed claims.
Insurance Verification Specialist
DSI Dialysis
10.2006 - 03.2007
- Verified insurance for patients and analyzed contracts for billing.
Informational Claims Unit Verification Specialist & Supervisor
MRA, LLC
05.2002 - 04.2005
- Verified insurance for accident claims and ensured timely filing of claims.
Education
B.S. in Psychology -
Middle Tennessee State University
12.2005
Skills
- Managing
- Training
- Leading
- Analyzing
- Revenue Cycle Management
- Patient Assistance
- Client-Centered
- Staff Supervision
- Teamwork and Collaboration
- Account Reconciliation
- Administration and Operations
Accomplishments
- Customer Service Excellence
- Leading
- Accounts Receivable Accomplishments
References
Available upon request
Timeline
Operations Supervisor
Caremetx
02.2023 - Current
Solutions Specialist/Patient Support Specialist/Senior Reimbursement Case Manager
Phyz Healthcare Solutions/Caremetx
01.2019
Patient Account Services Coordinator
Pathgroup Labs, LLC
09.2018 - Current
Patient Account Representative
PathGroup Labs, LLC
05.2016 - Current
Customer Service Representative
The Little Clinic
11.2015 - 04.2016
Collections Specialist & Insurance Verification Specialist
Renal Advantage, Inc. (RenaLab)
01.2008 - 04.2011
Insurance Verification Specialist
DSI Dialysis
10.2006 - 03.2007
Informational Claims Unit Verification Specialist & Supervisor
MRA, LLC
05.2002 - 04.2005
B.S. in Psychology -
Middle Tennessee State University
Similar Profiles
Alyssa BarnhardtAlyssa Barnhardt
Digital Hub Data Analyst Intern at CareMetxDigital Hub Data Analyst Intern at CareMetx
BYANCA PRICEBYANCA PRICE
Reimbursement Specialist | at CareMetxReimbursement Specialist | at CareMetx
Ericka MooreEricka Moore
Reimbursement Specialist at CareMetxReimbursement Specialist at CareMetx