Stephanie Bivins
Miami,FL
Summary
Confident multi-tasker with 20 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships. ·
Overview
19
19
years of professional experience
Work History
Support Executive
University Of Miami
04.2007 - 06.2015
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Delivered exceptional customer experiences and promoted strong relationships.
Assistant Director
Goulds Community Development Corp.
03.1999 - 09.2006
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Led team of professionals in special projects and daily operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Legislative Assistant
State Of Florida House Of Representatives
03.1996 - 06.1998
- Prioritized tasks to complete on time or ahead of schedule.
- Greeted visitors entering office and asked questions to ascertain how to provide assistance.
- Organized and planned meetings with high-level political appointees and elected officials.
- Attended meetings with personnel, took elaborate notes and disseminated information to stakeholders.
- Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
Education
Associate of Arts - Business
Jones College - Miami
Miami, FL02.1993
Skills
- Critical Thinking
- Active Listening
- Organizational Skills
- Data Analysis
- Task Prioritization
Timeline
Support Executive
University Of Miami
04.2007 - 06.2015
Assistant Director
Goulds Community Development Corp.
03.1999 - 09.2006
Legislative Assistant
State Of Florida House Of Representatives
03.1996 - 06.1998
Associate of Arts - Business
Jones College - Miami
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