Stephanie Black
Murfreesboro,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in medical industry. Upbeat, positive attitude and proven skill in establishing rapport with patients, Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Tech-savvy and smart, equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
7
7
years of professional experience
Work History
Patient Access Supervisor
R1 Rcm
Murfreesboro, TN
09.2023 - Current
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Addressed customer complaints promptly and professionally.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
ER Registrar
R1RCM
Murfreesboro, TN
11.2022 - 09.2023
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Welcomed patients to facility and assisted with registration sign-in process.
- Communicated with patients with compassion while keeping medical information private.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Trained and developed new departmental employees on software systems, imputing patient information and fully registering ER patients.
- Reviewed medical records for accuracy prior to filing them into the system.
Customer Service Scheduler
Vmg: Velocity Made Good
Murfreesboro, TN
11.2020 - 11.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Answered 60 average daily phone calls to schedule appointments and address patient inquiries.
- Called patients to schedule radiology appointments, consistently double-checking information and availability.
- Communicated with patients to gather intake data and verify chart information.
- De-escalated problematic patient concerns, maintaining calm, friendly demeanor.
Sales Representativ
The Very Idea
Murfreesboro, TN
07.2019 - 04.2020
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Preschool Lead Teacher
The Learning Zone
Murfreesboro, TN
10.2017 - 07.2019
- Maintained daily records of individual activities, behaviors, meals and naps.
- Promoted good behaviors by using positive reinforcement methods with children.
- Incorporated music and art activities to encourage creativity and expression.
- Developed professional relationships with parents, teachers, directors and therapists.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Maintained student records according to rigorous confidentiality and privacy regulations.
- Met with parents to discuss child behavior and academic progress.
Education
High School Diploma -
El Dorado High School
Placerville, CA06.1997
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Data Entry
- Customer Service
- Patient and Empathetic
- Strong Analytical and Problem Solving Skills
- Cultural Awareness and Sensitivity
- Teamwork and Collaboration
Training
- Completed and up to date on all R1 compliance training
Timeline
Patient Access Supervisor
R1 Rcm
09.2023 - Current
ER Registrar
R1RCM
11.2022 - 09.2023
Customer Service Scheduler
Vmg: Velocity Made Good
11.2020 - 11.2022
Sales Representativ
The Very Idea
07.2019 - 04.2020
Preschool Lead Teacher
The Learning Zone
10.2017 - 07.2019
High School Diploma -
El Dorado High School