Stephanie Blair
Dothan,AL
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player .Ability to handle multiple projects simultaneously with a high degree of accuracy and in a timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I thrive in fast paced environments along with challenges. I choose to be optimistic but realistic in challenging situations. I’m always ecstatic to test and build my knowledge. I am a firm believer in keeping personal business outside of work environments and work environments to not interfere with my personal business.
Overview
10
10
years of professional experience
Work History
Corporate Customer Support Specialist
AAA Cooper Transportation
Dothan , AL
08.2019 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided primary customer support to internal and external customers.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Served customer account and technical needs across Number+ daily calls, consistently meeting productivity and quality targets.
- Streamlined support processes for increased efficiency and reduced response times.
- Leveraged consultative approach to gather customer details and technical data.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Pharmacy Technician
CVS Pharmacy, Retail
04.2015 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Collaborated with pharmacists to manage the controlled substance inventory, adhering to federal and state regulations.
- Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
- Assisted in cost reduction initiatives through accurate inventory control and strategic purchasing decisions.
- Improved efficiency in the pharmacy by optimizing storage organization and maintaining an up-to-date database of medication locations.
- Implemented inventory control measures that effectively reduced medication stockouts and improved overall patient satisfaction.
- Enhanced inventory accuracy by conducting regular audits and updating the pharmacy management system accordingly.
- Provided reliable assistance during annual physical inventories, enabling seamless reconciliation with electronic records.
- Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.
- Increased staff awareness of proper medication handling protocols through regular training sessions and communication updates on relevant guidelines changes.
- Contributed to a safe pharmacy environment by consistently following established procedures for handling hazardous materials.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Store Manager
CVS Pharmacy
12.2014 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Pharmacy Technician - Pharmacy
Fortis College
Dothan, AL10.2014
High School -
George W Long High School
Skipperville, AL05.2011
Skills
- Complaint Handling
- Customer Service
- Active Listening
- Critical Thinking
- Client Relations
- Call center experience
- Problem-solving abilities
- Research
- Data Entry
- Staff Training
- Microsoft Excel
- Documentation
- Strategic sales knowledge
- Coordination
- Multi-line phone talent
- Microsoft PowerPoint
- Microsoft Outlook
- Complaint resolution
- Money handling abilities
- Customer Education
- De-Escalation Techniques
- Key holder experience
- Live chat support
- Paperwork Processing
- Document Control
- Account updating
- Sales expertise
- Filing
- Account Management
- Retail store support
- Team Development
- Payment Processing
- Product Knowledge
- Order Processing
- Appointment Scheduling
- Spreadsheets
- Proofreading
- Patience and Empathy
- Time management skills
- Cash handling and management
- Cash Register Operation
- Written and verbal communication
- Basic Math Competence
- Cash register systems
- Merchandise Restocking
- Cash Drawer Balancing
- ID Verification
- Refund handling
Timeline
Corporate Customer Support Specialist
AAA Cooper Transportation
08.2019 - Current
Pharmacy Technician
CVS Pharmacy, Retail
04.2015 - 01.2020
Store Manager
CVS Pharmacy
12.2014 - 01.2019
Pharmacy Technician - Pharmacy
Fortis College
High School -
George W Long High School
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