Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Blakeney

Coosada,AL

Summary

Hardworking Warranty Administrator experienced with automotive manufacture claims, including managing documentation and permanent records, coordinating logistics and following up with customers. Expertise in CRM and Microsoft Software.

Overview

7
7
years of professional experience

Work History

Warranty Administrator/Loaner Coordinator

Mullinax Buick GMC Cadillac at Montgomery
06.2023 - Current
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Collaborated with the finance department to reconcile warranty receivable schedules and ensure accurate tracking of warranty claim payments and reimbursements.
  • Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
  • Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Posted accounting payments from General Motors into CDK Gl ledgers to balance out the warranty account and maintained records.
  • Maintained 20 PLUS Loaner INVENTORY fleet efficiency.
  • Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
  • Pre delivery inspections on all new vehicles
  • Handled all transport damage calms delivered to the dealership to the rail road or transport company.

Business Development Manager

Classic Cadillac Buick GMC at Montgomery, AL
05.2017 - 06.2023
  • Developed F&I on product sales and worked with the departments to improve overall performance
  • Tracked and monitored performance of clients to analyze trends and areas of improvements to benefit the dealership
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Executed goals and consistent performance managements processes
  • Evaluated and selected qualified candidates to fill positions as well as worked on recruiting, developing and motivating teams to deliver the company's values
  • All clerical and Administrative Duties as well as cashier duties as needed
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

High School Diploma -

Olathe South Highschool
Olathe, Kansas
05.2003

Skills

  • Claims Processing
  • Warranty Management
  • Warranty Analysis
  • Automotive Industry Expertise
  • Records Maintenance
  • Software Applications
  • Administrative Duties
  • Performance Management
  • CDK Accounting
  • CRM Operating Systems
  • Type 90WPM
  • Accounts Receivable
  • Accounts Payable
  • Risk Assessment
  • Data Analysis
  • Microsoft Office Proficiency

Timeline

Warranty Administrator/Loaner Coordinator

Mullinax Buick GMC Cadillac at Montgomery
06.2023 - Current

Business Development Manager

Classic Cadillac Buick GMC at Montgomery, AL
05.2017 - 06.2023

High School Diploma -

Olathe South Highschool

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Stephanie Blakeney