Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Blanchet

Saint Cloud

Summary

Accomplished and energetic customer service Associate with a solid history achievement in retail. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service,teamwork, and leadership.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Placed orders and reorders for customers, helped assist with deliveries and redelivers
  • Help in bound calls and direct to appropriate departments/associates

Price Accuracy Team Member

Winn Dixie
11.2017 - Current
  • Updated signage to reflect current prices and help promote target merchandise.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Assisted customers based on currently available product, promotional and policy information.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Replenished inventory with focus on addressing customer needs.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Removed outdated and overripe items from stock to eliminate health risks.

Customer Service Associate

Walmart
02.2008 - 04.2016
  • Manged front end associates, schedules, and breaks
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Served the needs of many customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Set up and activated customer accounts.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Managed accurate and adequate cash stock and inventory balances.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.

Education

High School Diploma -

St. Cloud High School
Saint Cloud, FL
4 2004

Skills

  • Customer service
  • Organization
  • Merchandise stocking
  • Time management
  • Inventory replenishment
  • Ability to work under pressure
  • Fast learner
  • Setting Delivery for orders
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

The Home Depot Inc
03.2024 - Current

Price Accuracy Team Member

Winn Dixie
11.2017 - Current

Customer Service Associate

Walmart
02.2008 - 04.2016

High School Diploma -

St. Cloud High School

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